Windows System Engineer

3 weeks ago


Calgary, Alberta, Canada KTek Resourcing Full time

Title: Windows Infrastructure Support Analyst

Position: Contract

Job Description:

  • The Windows Infrastructure Analyst works with other teams to deliver, maintain and support internal/external applications and services which utilize the Microsoft Platform. Execute efficient, effective operations within Microsoft environment.
  • Supporting the Microsoft environment through standard ITSM Processes. Actively engaging on Service Requests/Incident/Changes/Problems that are escalated to the team in Service Now.
  • Providing after hours, 24X7 Support via an on-call rotation.
  • Managing Microsoft Windows server resources (i.e. CPU, Mem, Storage); Creation and deletion of VM snapshots; Operating System Patching Upgrades/Lifecycle. (Versions 2003 to 2022; physical and virtual environments).
  • Creating and maintaining support documentation.
  • Provides input based on technical expertise and has a strong understanding of industry best practices, keeping up with technology changes through ongoing self study.
  • Excellent verbal and written communication skills to effectively interact with end users, team members, other groups and vendors.
  • Keen interest and understanding of Security and Cyber Security concepts, and how they pertain to the Microsoft landscape.
  • Supporting Tier 1 and Tier 2 level teams; providing training and knowledge transfer to help better support Microsoft solutions.
  • Participating in delivery of enterprise wide projects which require Microsoft foundations (i.e. Active Directory, ADFS, SSO, etc.)
  • Working with 3rd parties and vendors to implement integration with Microsoft technologies.
  • Provide support/expertise to Rogers internal customers as required.
  • Strong skills in application troubleshooting/support, and an ability to stay calm under pressure. Serving as escalation resource and representing the team on large scale and sometimes complex application issues.
  • Undertake a primary focus, with proficient knowledge and capabilities in the following technologies:
  • Account and Access Management – Group Management, GPO, Multi Factor Authentication (MFA), and Identity Management (IDM).
  • Active Directory, DNS, DHCP (Men & Mice), Certificate Services (PKI, Venafi).
  • Microsoft Office 365, Exchange, Outlook, Calendars, Teams, SharePoint.
  • SCCM/Intune/Bit locker – Patching, Automation and Endpoint Management.
  • Collaborates with applications teams in the provisioning and support Windows based servers and services.
  • Provide 2nd and 3rd tier level support to Server Operations, Desktop Services and Application Services teams with incidents and issues related to Windows servers and all Microsoft technology.
Seniority level

Not Applicable

Employment type

Contract

Job function

Information Technology

Industries

Staffing and Recruiting, IT Services, and IT Consulting

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