Current jobs related to [Job-25637] Cloud Contact Center Implementation Specialist, Canada - Toronto - Ciandt
-
Toronto, Canada Ciandt Full timeOverview We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 7,400 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. We are seeking a highly skilled and experienced Cloud Contact Center...
-
Contact Center Specialist
2 weeks ago
toronto, Canada Insight Global Full time6-month contract, remote working EST hours. Bilingual ENG/FRJob Description:Insight Global is seeking a skilled Genesys Cloud Specialist to design and implement Genesys Cloud contact center solutions. The role involves assisting with needs assessment, conducting product demonstrations, developing configurations, integrating third-party applications, and...
-
Contact Center Manager
2 weeks ago
Toronto, Canada spruceinfotech Full time**Job Description** Role: Contact Center Manager** Volume of Roles: 2 Experience Level: 5 - 10 years. Location: Ottawa (Hybrid) Nature of Role: Contractor to Perm (6 months) Start Date: Mid-March 2025 (flexible) Canadian Citizens only. **Occasional travel may be required.** **Reliability Security Clearance Active or Eligible** **Job Summary**: The...
-
Lead Cloud
4 weeks ago
Toronto, Canada Tata Consultancy Services Full timeA leading IT consultancy in Toronto is seeking a Talent Acquisition Specialist to enhance contact center technology. Candidates should have at least 7 years of software development experience, particularly in cloud technologies like AWS, and strong problem-solving and communication skills. This full-time role involves collaborating with cross-functional...
-
Lead Cloud
4 weeks ago
Toronto, Canada Tata Consultancy Services Full timeA leading IT consultancy in Toronto is seeking a Talent Acquisition Specialist to enhance contact center technology. Candidates should have at least 7 years of software development experience, particularly in cloud technologies like AWS, and strong problem-solving and communication skills. This full-time role involves collaborating with cross-functional...
-
Lead Cloud
3 weeks ago
Toronto, Canada Tata Consultancy Services Full timeA leading IT consultancy in Toronto is seeking a Talent Acquisition Specialist to enhance contact center technology. Candidates should have at least 7 years of software development experience, particularly in cloud technologies like AWS, and strong problem-solving and communication skills. This full-time role involves collaborating with cross-functional...
-
Toronto, Canada Scotiabank Full timeRequisition ID: 204659 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Is this role right for you? In this role you will**: - Attention to requirements for the execution of Moves, Adds and Changes (MACD’s) as well as enabling/modifying new or existing functionalities, and integrating with new...
-
Toronto, Canada Ciandt Full timeA tech transformation company in Toronto is seeking a skilled Cloud Contact Center Implementation Specialist. This role involves designing and managing cloud-based contact center solutions, requiring expertise in serverless technologies and advanced call routing logic. The ideal candidate should excel in deploying various CCaaS platforms, integrating AI...
-
Toronto, Canada Ciandt Full timeA tech transformation company in Toronto is seeking a skilled Cloud Contact Center Implementation Specialist. This role involves designing and managing cloud-based contact center solutions, requiring expertise in serverless technologies and advanced call routing logic. The ideal candidate should excel in deploying various CCaaS platforms, integrating AI...
-
Toronto, Canada Business Cloud Inc. Full timeJob Summary Title: Senior Technical Support Specialist Department: Client Support Services Type: Full-time, salaried, paid vacation, training included Reporting to: Sr. Director, Client Support Services Why Work For Us Business Cloud is a managed technology service provider (MSP) supporting small and medium-sized organizations across Canada as both a...
[Job-25637] Cloud Contact Center Implementation Specialist, Canada
4 weeks ago
OverviewWe are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 7,400 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.We are seeking a highly skilled and experienced Cloud Contact Center Implementation Specialist to design, implement, and manage our modern, cloud-based contact center solutions. The ideal candidate will have deep, hands-on experience deploying Contact Center as a Service (CCaaS) platforms and will be responsible for end-to-end delivery. This includes architecting complex call flows, integrating AI services, and building custom integrations with enterprise systems using serverless technologies.ResponsibilitiesSolution Design & Architecture: Translate business requirements into a robust, scalable, and resilient cloud contact center architecture.Platform Implementation: Lead the hands-on configuration, development, and deployment of the chosen CCaaS platform.Custom Integrations: Develop serverless functions (e.g., AWS Lambda, Azure Functions) to build seamless integrations with CRM, ticketing, and other third-party systems.Testing and Validation: Create and execute comprehensive test plans to ensure all contact flows, integrations, and configurations function correctly.Troubleshooting and Support: Provide expert-level technical support, troubleshoot complex issues, and optimize system performance throughout the project lifecycle.Documentation and Training: Develop and maintain detailed technical documentation and conduct training sessions for administrators and support staff.QualificationsMust-Have: Proven experience as an Implementation Specialist or Solutions Architect with hands-on experience in deploying and managing cloud contact center platforms (e.g., Amazon Connect, Dynamics 365 Contact Center, Google CCAI).Must-Have: Expertise in designing and implementing complex IVR and advanced call routing logic.Must-Have: Strong experience developing with serverless technologies (e.g., AWS Lambda, Azure Functions, Google Cloud Functions) for integrations.Must-Have: Demonstrated experience integrating conversational AI services (e.g., Amazon Lex, Dialogflow, Azure AI) into contact center workflows.Must-Have: Solid understanding of cloud infrastructure concepts, APIs, and microservices architecture.Must-Have: Excellent problem-solving, analytical, and communication skills.Must-Have: Ability to work independently and manage multiple priorities in a fast-paced environment.Must-Have: Fluent English skills to interact with multicultural team and American client everyday.Preferred: Experience with specific cloud platforms relevant to the organization's existing technology stack (e.g., strong AWS background for an Amazon Connect role).Preferred: Experience with specific CRM platforms (e.g., Salesforce, Dynamics 365) and their integration points.Preferred: Familiarity with contact center analytics and reporting tools (e.g., Amazon Connect's Contact Lens, native analytics platforms).Preferred: Knowledge of contact center operational metrics (AHT, FCR, CSAT).Preferred: Experience with deployment automation and CI/CD pipelines.Preferred: Relevant professional certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator).BenefitsIf you like it, just apply and good luckWhy join us?- Competitive Salary- Generous paid vacation days- Unlimited sick time- 100% paid health & dental benefits starting day one- Annual profit-sharing distribution- Retirement match- Paid parental leave- Dedicated career advisor- And so much more…Collaboration is our superpower, diversity unites us, and excellence is our standard.We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions. #J-18808-Ljbffr
