Sr. Technical Account Manager

1 week ago

Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Surrey Victoria London Halton Hills Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada CrowdStrike Full time

Employer Industry: CybersecurityWhy consider this job opportunityMarket leader in compensation and equity awardsRemote-friendly and flexible work cultureComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargeProfessional development opportunities for all employees, regardless of level or roleGreat Place to Work Certified™ across the globeWhat to Expect (Job Responsibilities)Serve as the primary technical contact and support for Premium Support customersOnboard new customers to the employer's platforms and ensure their successConduct proactive health checks, product training, and share best practices with customersAdvocate for customers internally to ensure their feedback is documented and assessedResearch and resolve technical issues for customers and follow up with action plansWhat is Required (Qualifications)Bachelor’s Degree or equivalent experienceExperience working with Windows Server Operating SystemsExcellent customer service skills and ability to establish technical credibilityProven problem-solving skills and collaborative attitudeAbility to travel up to 25%How to Stand Out (Preferred Qualifications)Bachelor’s Degree in Computer Science or equivalentCISSP or ITIL Certification3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organizationDeep expertise in Linux and Mac platformsPython Scripting and RestAPI experienceWe prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr

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