Client Service Advisor

4 weeks ago

Northwestern Ontario, Canada VON Canada (Ontario) Full time
p>Requisition Details:

Employment Status: Regular, Full Time (1.0 FTE)
Program Name: Home Support
Number of Hours Bi-Weekly: 75
Work Schedule: Days with an evening and weekends rotation
Union/Bargaining Unit: UNIFOR-TB
On Call: No

Looking for a career in health care that provides you with an opportunity to make a difference in your community?

If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you. Join our Client Service Team today

About us:

VON provides home and community care to more than 10,000 people every day in Ontario and Nova Scotia. As a registered charity and not-for-profit, our organization is all about the difference we can make in people’s lives./>

What we offer you:

  • Competitive salaries with evening and weekend shift premiums
  • 2 weeks paid vacation for full-time employees (prorated for part-time employees)
  • Tiered Benefits (health, dental, LTD) & an Employee Assistance Program for eligible employees
  • Defined Benefit Pension Plan with company contribution for eligible employees
  • Comprehensive orientation program
  • Opportunities for skill development, eLearning, and career advancement
  • Experience with new health care technology such as CellTrak and Procura
  • Be part of a health care team that provides support to people in your community and frontline workers

Our Client Service Team operates 365 days per year and is provided with consistent schedules which have day shifts with an evening and weekend rotation.

What you’ll do:

  • Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures
  • Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancellations, new client admissions), and other administrative duties
  • Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs
  • Support clients, nurses, and home support workers to ensure delivery of quality care
  • Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines
  • Ensure that confidential information relating to clients, work colleagues, suppliers, and VON’s operations are properly protected and not disclosed to third parties
  • Other duties/tasks as assigned by manager

What you need:

  • University/College education preferred, High School Diploma required
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
  • Proficiency with MS Office programs, Outlook, faxing software, and database management
  • Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset
  • Experience in a health care environment is an asset
  • Previous customer service experience in a contact center environment is considered an asset
  • Experience in a unionized environment is considered an asset
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
  • The use of Personal Protective Equipment (PPE) may be required

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics.

  • Client Service Advisor

    3 weeks ago

    Northwestern Ontario, Canada VON Canada Full time

    strong>Requisition Details:Employment Status: Regular, Full Time (1.0 FTE)Program Name: Home SupportNumber of Hours Bi-Weekly: 75Work Schedule: Days with an evening and weekends rotationUnion/Bargaining Unit: UNIFOR-TBOn Call: NoLooking for a career in health care that provides you with an opportunity to make a difference in your community?If you are...

  • Client Service Advisor

    3 weeks ago

    Northwestern Ontario, Canada CareerBeacon Full time

    strong>Requisition DetailsEmployment Status: Regular, Full Time (1.0 FTE)Program Name: Home SupportNumber of Hours Bi-Weekly: 75Work Schedule: Days with an evening and weekends rotationUnion/Bargaining Unit: UNIFOR-TBOn Call: NoLooking for a career in health care that provides you with an opportunity to make a difference in your community?If you are...

  • Client Advisor

    5 days ago

    Toronto, Ontario, Ontario, Canada Bvlgari Full time

    Role: Client Advisor BVLGARI, a renowned designer known for its luxury jewels and watches, seeks a client advisor. This person will report directly to the Assistant Store Manager or Store Director. Position Overview As a Client Advisor at BVLGARI, you will be instrumental in delivering a bespoke client experience that reflects the sophistication and values...

  • Trainee - Insurance Advisor

    3 months ago

    Northwestern Ontario, Canada Accoravillage Full time

    We're searching for a Trainee - Insurance Advisor. Are you searching for new possibilities?Westland Insurance Group Ltd has an exciting opportunity for a Trainee - Insurance Advisor in our Thunder Bay, ON location. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who...

  • Trainee - Insurance Advisor

    3 months ago

    Northwestern Ontario, Canada Accoravillage Full time

    We're searching for a Trainee - Insurance Advisor. Are you searching for new possibilities?Westland Insurance Group Ltd has an exciting opportunity for a Trainee - Insurance Advisor in our Thunder Bay, ON location. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who...

  • Trainee - Insurance Advisor

    2 days ago

    Northwestern Ontario, Canada Accoravillage Full time

    Monday, September 30, 2024We’re searching for a Trainee - Insurance Advisor. Are you searching for new possibilities?Westland Insurance Group Ltd has an exciting opportunity for a Trainee - Insurance Advisor in our Kenora, ON location. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a...

  • Trainee - Insurance Advisor

    58 minutes ago

    Northwestern Ontario, Canada Westland Insurance Full time

    Kenora, ON, 101 Park Street, Kenora, Ontario, Canada Req #3411 Monday, September 30, 2024 We're searching for a Trainee - Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd has an exciting opportunity for a Trainee - Insurance Advisor in our Kenora, ON location. Do you love to provide exceptional client service? If so,...

  • Commercial Insurance Advisor

    5 days ago

    Northwestern Ontario, Canada Westland Insurance Ltd. Full time

    We’re searching for a Commercial Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd. is growing and has a new opportunity for a Commercial Insurance Advisor at our Thunder Bay, ON office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...

  • Commercial Insurance Advisor

    5 days ago

    Northwestern Ontario, Canada Accoravillage Full time

    We’re searching for a Commercial Insurance Advisor. Are you searching for new possibilities?Westland Insurance Group Ltd. is growing and has a new opportunity for a Commercial Insurance Advisor at our Thunder Bay, ON office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking...

  • Commercial Insurance Advisor

    4 days ago

    Northwestern Ontario, Canada Westland Insurance Ltd. Full time

    We’re searching for a Commercial Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd. is growing and has a new opportunity for a Commercial Insurance Advisor at our Thunder Bay, ON office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are...

  • Commercial Insurance Advisor

    4 days ago

    Northwestern Ontario, Canada Accoravillage Full time

    We’re searching for a Commercial Insurance Advisor. Are you searching for new possibilities?Westland Insurance Group Ltd. is growing and has a new opportunity for a Commercial Insurance Advisor at our Thunder Bay, ON office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking...

  • Trainee - Insurance Advisor

    3 weeks ago

    Northwestern Ontario, Canada Westland Insurance Group Ltd. Full time

    We’re searching for a Trainee - Insurance Advisor. Are you searching for new possibilities?Westland Insurance Group Ltd has an exciting opportunity for a Trainee - Insurance Advisor in our Thunder Bay, ON location. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who...

  • Trainee - Insurance Advisor

    3 weeks ago

    Northwestern Ontario, Canada Westland Insurance Group Ltd. Full time

    We’re searching for a Trainee - Insurance Advisor. Are you searching for new possibilities?Westland Insurance Group Ltd has an exciting opportunity for a Trainee - Insurance Advisor in our Thunder Bay, ON location. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who...

  • Commercial Insurance Advisor

    2 days ago

    Northwestern Ontario, Canada Westland Insurance Full time

    Thunder Bay, ON, Canada Req #3058 Thursday, September 26, 2024 We're searching for a Commercial Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd. is growing and has a new opportunity for a Commercial Insurance Advisor at our Thunder Bay, ON office. Do you love to talk about insurance and provide exceptional client...

  • Automotive Service advisor

    1 month ago

    Northwestern Ontario, Canada Goremotorshonda Full time

    As a Service Advisor, you will be responsible for providing our customers with attentive customer service and support while their vehicles are in for repair or maintenance. You will also support customers calling in to schedule their appointments.The successful candidate will be an excellent communicator, organized, and have strong interpersonal skills. The...

  • Automotive Service advisor

    1 month ago

    Northwestern Ontario, Canada Goremotorshonda Full time

    As a Service Advisor, you will be responsible for providing our customers with attentive customer service and support while their vehicles are in for repair or maintenance. You will also support customers calling in to schedule their appointments.The successful candidate will be an excellent communicator, organized, and have strong interpersonal skills. The...

  • Client Service Coordinator

    4 weeks ago

    Ontario, Oregon, Canada VON Canada (Ontario) Full time

    About the RoleVON Canada (Ontario) is seeking a skilled Client Service Advisor to join our team. As a Client Service Advisor, you will play a critical role in ensuring the delivery of quality client care and service.Key ResponsibilitiesClient Scheduling: Assign client visits to nurses and home support workers using knowledge of local geography, client needs,...

  • Insurance Client Advisor

    1 month ago

    Ontario, Oregon, Canada BrokerLink Full time

    At BrokerLink, we embody our core values: integrity, respect, customer focus, excellence, and generosity. These principles guide our commitment to fostering a diverse and inclusive workplace where everyone feels valued.We seek individuals who are dedicated to delivering exceptional customer service and maintain a high level of professionalism.Our investment...

  • Automotive Service Advisor

    5 days ago

    Ontario, Oregon, Canada Goremotorshonda Full time

    Service Advisor Job DescriptionWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Gore Motors Honda. As a Service Advisor, you will play a critical role in providing exceptional customer service and support while their vehicles are in for repair or maintenance.Key Responsibilities:Provide attentive customer service and...

  • Automotive Service Advisor

    5 days ago

    Ontario, Oregon, Canada Goremotorshonda Full time

    Service Advisor Job DescriptionWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Gore Motors Honda. As a Service Advisor, you will play a critical role in providing exceptional customer service and support while their vehicles are in for repair or maintenance.Key Responsibilities:Provide attentive customer service and...