Insurance Advisor/ Customer Services

3 weeks ago

Winnipeg, Canada One Insurance Group Full time
p>ONE Insurance has proudly served the insurance needs of customers across Manitoba for over 70 years. We have earned our customers’ trust by providing the guarantee of exceptional insurance products along with exceptional service. We are seeking experienced insurance professionals to join our growing team.

About this Opportunity:

Think about how exciting it would be to have a career that blends education, customer service and technical savvy This role is an important part of our ONE team because supporting clients in our surrounding communities is central to our success. Critical to this role is understanding the insurance and lifestyle requirements of our customers so that you can offer solutions that meet their needs.

Auto Advisor’s primary responsibility is to provide outstanding and professional counsel to our clients on their Autopac and Driver Licensing products and coverages. This begins with ensuring that all customers feel immediately welcomed in the branch. Building solid rapport with existing, assigned, and new clients I essential while providing coverage options that suit their individual needs. The successful candidate will also become familiar with ONE Insurance’s other lines of business in order to make clients aware of our wide variety of products and services.

Performance Objectives:

  • Create an exceptional customer service experience for all clients
  • Action all Auto Insurance transactions immediately in a professional and friendly manner and use the Prospector Program to generate leads with every transaction
  • Follow the ONE Insurance;s Auto Customer Service Standards to ensure optimum coverage options are offered with every Autopac transaction
  • Actively cross sell all auto extension product options available
  • Provide support to Personal Lines with processing and other duties as required

Qualifications/Skills:

  • Minimum one (1) year of insurance industry or comparable customer service experience is preferred
  • Manitoba General Insurance License and IWS Certification are not required but considered an asset
  • Familiarity with Applied EPIC broker management system is considered an asset
  • Organized and efficient with strong attention to detail and the ability to multitask
  • Flexibility and a positive team player approach with effective communication skills
  • Legally entitled to work in Canada
  • Valid driver’s license and clear criminal record check required
  • Works closely with all the branches within the Region – when schedule arises.
    • We are a leading insurance brokerage with 28 branches, located either a short drive from Winnipeg or within the city. Each branch is exciting, unique, and provides a customer focused ONE Insurance team atmosphere.

      Human Resources at ONE Insurance Group
      Unit A -3549 Pembina Highway
      Winnipeg, MB Manitoba R3V 1L4

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