Customer Service Coordinator in Gatineau

4 weeks ago


Mercier Southeast, Canada COGIR Immobilier Full time
COGIR Immobilier has 16,000 employees who are passionate about real estate and work day after day to provide the best service and a better quality of life to our customers. Our team manages more than 420 properties located in Quebec, Ontario and the United States. The company is currently ranked 41st among the largest companies in Quebec.

POSITION DESCRIPTION:

We are currently looking for a Customer Service Coordinator for one of our buildings in Gatineau Are you an ace in sales? Proactive, with innovative sales-marketing ideas? We have the opportunity for you waiting for you

ROLE AND GENERAL RESPONSIBILITIES:

Assist in rental

Ensure follow-ups and inspections of vacant units so that they are ready and clean

Follow up on move-ins and move-outs

Input the necessary data at given time in Hopem

Issue rental activity reports and process renewal requests, if necessary

Make purchase orders

Participate in any other related tasks required by your immediate superior

Perform all administrative tasks requested by the building manager

Provide rental reports or other report requested by the building manager

Receive potential customers

Respond to customer service requests

Respond to existing customers for renewals and unit transfers.

Respond to requests from existing tenants (questions, comments, service requests, etc.)

Support suppliers if necessary

Administration

Provide a high level of customer service

Support the general manager in his duties

EXPERIENCE AND QUALIFICATIONS:

3 years of management experience (an asset)

Excellent command of French and English (spoken and written)

Knowledge of the field of property management

Mastery of Quebec laws governing rental properties

Knowledge of Hopem software (an asset)

Knowledge of Microsoft Office software

BENEFITS:

Cellular provided

Possibility of advancement

Floating days off

Social leave

Employee Assistance Program

Vacation

Salary between 48K and 55K, depending on experience

Schedule adapted to your needs and operations (flexible)

Welcome and integration Program

A welcoming and tight-knit team

JOB STATUS: Permanent: Full Time JOB SCHEDULE: Day time

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