Insurance Complaints Officer
1 week ago
We are currently seeking a highly skilled and professional Complaints Officer to join our team and contribute to our commitment to consumer protection and fair industry practices.Position SummaryThe Complaints Officer is responsible for managing and assessing complaints received against licensed individuals. This includes reviewing cases for jurisdiction, analyzing the nature and severity of complaints, and recommending appropriate actions, including investigation or resolution. The successful candidate will be an excellent communicator, highly organized, and possess strong analytical judgment.Key ResponsibilitiesReceive, review, and triage incoming complaints to determine jurisdiction and potential regulatory concerns.Assess and resolve lower-risk complaints where appropriate or escalate for investigation.Prepare documentation including complaint summaries, findings, and internal authorizations for investigative action.Maintain accurate and up-to-date records in case management systems.Prepare monthly statistical reports and assist with regulatory compliance tracking.Collaborate with compliance and legal teams as required.Identify opportunities for process and policy improvements.Stay up to date on changes in industry regulations, standards, and ethical expectations.QualificationsEducation: Degree or diploma in law, public administration, insurance, communications, business, or a related field.Experience:5–7 years in the insurance or regulatory sectorMinimum of 3 years handling complaints, compliance issues, or complex client service matters.RIBO CertifiedSkills:Outstanding communication skills (written and verbal).Strong analytical thinking and attention to detail.Ability to handle sensitive information with discretion and integrity.Proficiency in Microsoft Office, including SharePoint or similar document management systems.Preferred AttributesExperience in a regulated environment or with professional conduct investigations.Familiarity with administrative law, codes of conduct, or licensing frameworks.Ability to manage conflict with professionalism and impartiality. #J-18808-Ljbffr
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Insurance Complaints Officer
2 weeks ago
Toronto, Canada TEEMA Solutions Group Full timeWe are currently seeking a highly skilled and professional Complaints Officer to join our team and contribute to our commitment to consumer protection and fair industry practices.Position SummaryThe Complaints Officer is responsible for managing and assessing complaints received against licensed individuals. This includes reviewing cases for jurisdiction,...
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Compliance Officer, Complaints
6 days ago
Toronto, Canada CI Investments Inc Full timeCI Financial Corp. (TSX: CIX) is an independent Canadian company offering global asset management and wealth management advisory services. Its primary operating businesses are CI Investments Inc., Assante Wealth Management (Canada) Ltd., CI Private Counsel LP, Grant Samuel Funds Management Pty Ltd. of Australia, First Asset Investment Management Inc., and...
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Compliance Officer, Complaints
1 week ago
Toronto, Canada CI Financial Full timeCI Financial is an independent company offering global wealth management and asset management advisory services through a diverse group of financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality...
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complaints officer
2 days ago
Greater Toronto Area, Canada HR Associates Full time US$50,000 - US$90,000 per yearFormed in 1997, the Travel Industry Council of Ontario (TICO) regulates Ontario's travel agencies, booking websites and tour operators. TICO administers the Travel Industry Act, 2002 on behalf of the Ontario government.As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry...
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Compliance Officer, Complaints
6 days ago
Toronto, Canada CI Financial Full timeAt CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. JOB...
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Intake & Complaints Resolution Specialist
3 weeks ago
Toronto, Canada Workplace Safety and Insurance Board (WSIB) Full timeA provincial safety and insurance organization in Toronto seeks a Complaint Intake Specialist to handle inquiries and complaints through various communication channels. The successful candidate will possess at least 2 years of customer service experience, excellent communication skills, and proficiency in MS Office. This role requires commitment to an...
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Intake & Complaints Resolution Specialist
3 weeks ago
Toronto, Canada Workplace Safety and Insurance Board (WSIB) Full timeA provincial safety and insurance organization in Toronto seeks a Complaint Intake Specialist to handle inquiries and complaints through various communication channels. The successful candidate will possess at least 2 years of customer service experience, excellent communication skills, and proficiency in MS Office. This role requires commitment to an...
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Complaints & Resolutions Officer
6 days ago
Toronto, Canada Ontario College Of Pharmacists Ordre des Pharmaciens de L Ontario Full time**Complaints & Resolutions Officer - 8 Month Contract** - Position Summary The Complaints & Resolutions Officer receives and manages all incoming Complaints from the time the criteria for a filed Complaint are met to when the Complaint is disposed of via Early Complaints Resolution, or via investigation reported to the Inquiries Complaints and Reports...
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Toronto, Canada Canada Life Full timeAssistant Vice President Complaints Officer Permanent Full Time Assistant Vice-President, Complaints Officer We are looking for an Assistant Vice-President, Complaints Officer to lead the Canada complaints office, driving excellence in customer experience, operational effectiveness, and regulatory compliance. This role shapes and executes our complaints...
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Assistant Vice President Complaints Officer
2 days ago
Toronto, Canada Canada Life Full timeAssistant Vice President Complaints Officer Permanent Full Time Assistant Vice-President, Complaints Officer We are looking for an Assistant Vice-President, Complaints Officer to lead the Canada complaints office, driving excellence in customer experience, operational effectiveness, and regulatory compliance. This role shapes and executes our complaints...
