AI Integration Specialist

Join to apply for the AI Integration Specialist role at Proofpoint.We are the leader in human‑centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world.How We WorkAt Proofpoint, we’re part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values:Bold in how we dream and innovateResponsive to feedback, challenges, and opportunitiesAccountable for results and best‑in‑class outcomesVisionary in future‑focused problem solvingExceptional in execution and impactRole OverviewWe’re seeking an AI Integration Specialist to drive innovation and efficiency within our customer office. Your primary focus will be to leverage your AI expertise and engineering acumen to identify and implement AI solutions that enhance our customer experience and streamline operations.Your Day‑to‑DayIntegrate AI solutions, primarily Amazon Q, into existing systems and workflows, leveraging APIs to build connections with our services teams’ tools.Translate business requirements into AI‑driven applications, utilizing prompt engineering techniques to optimize model performance.Assist in the development and deployment of scripts and applications to embed AI into our processes.Collaborate with Proofpoint’s AI/ML team to ensure alignment and support for AI initiatives within the customer office.Drive AI adoption across customer‑facing teams through targeted support, guidance, and showcasing the value of AI solutions.Support the implementation of our data strategy, ensuring data quality, accessibility, and governance for optimal AI performance.Monitor AI solution performance, gather user feedback, and identify areas for improvement.Keep current with the latest AI trends and technologies, particularly Generative AI and customer service.What You Bring To The TeamBS degree in Computer Science or a related technical field.Experience with Python.Strong data structures and algorithms, software design, complexity analysis, and debugging skills.Experience building and deploying applications and services in AWS.Understanding of Generative AI, including its challenges, impacts, and capabilities.Proficiency in prompt engineering techniques and conversational AI platforms like Amazon Q or ChatGPT.Strong business acumen, able to identify process improvement opportunities and articulate the business value of AI solutions.Excellent communication, collaboration, and organizational skills.Self‑starter with the capacity to multitask effectively in dynamic settings.Preferred QualificationsExperience working with customer‑facing teams, such as professional services or customer success.Why ProofpointProtecting people is at the heart of our award‑winning lineup of cybersecurity solutions, and the people who work here are essential to our success.We offer a diverse, multinational environment that welcomes candidates from all walks of life. We believe in hiring the best, the brightest, and cultivating a culture of collaboration and appreciation.Benefits & CompensationCompetitive compensation and a comprehensive benefits package, including:Competitive salary and variable compensation or equity.Comprehensive benefits, including two paid Wellbeing Days and two paid Volunteer Days per year.Flexible work environment (remote options, hybrid schedules, flexible hours).Annual wellness and community outreach days.Recognition for your contributions.Global collaboration and networking opportunities.Base Pay RangesSF Bay Area, New York City Metro Area: $96,040.00 – $150,920.00 USDCalifornia (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: $76,440.00 – $120,120.00 USDAll other cities and states excluding those listed above: $68,320.00 – $107,360.00 USDCultureOur culture is rooted in values that inspire belonging, empower purpose, and drive success every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives.How to ApplyInterested? Submit your application here: https://www.proofpoint.com/us/company/careers. #J-18808-Ljbffr