Customer Success Manager
1 week ago
Direct message the job poster from Subi Subscriptions Subi is a subscription platform helping Shopify merchants increase retention, boost subscriber activation, and create delightful customer experiences. We’re building a high-performance team in a beautiful office right next to the Fraser River, with an energetic, friendly, and supportive culture. What You’ll Do As our Customer Success Manager, you will guide merchants from onboarding through long-term adoption and retention. Your work will focus on education, relationship-building, and helping merchants get real value from Subi. Responsibilities include: Leading onboarding for new merchants Explaining Subi’s features clearly and helping merchants adopt best practices Advising on subscription strategy, customer retention, and activation Running regular check-ins, success calls, and QBRs Monitoring customer health and proactively preventing churn Sharing customer insights and trends with the Product team Creating educational content (guides, tutorials, FAQs, success stories) Managing online communication channels with merchants (email, Slack, Zoom) This is a customer-facing role with no need to access the merchant’s Shopify store. Who You Are 2–5 years in Customer Success, Technical Support, or Solutions Architecture. Experience with Shopify merchants or ecommerce SaaS (huge plus). Strong technical problem-solving skills. Excellent communication across technical and non-technical audiences. Empathetic, proactive, and highly ownership-driven. Ability to juggle onboarding, troubleshooting, and relationship management. How You’ll Work You’ll collaborate closely with: Business Development (context, merchant goals, expansions) Product (feedback, requests, insights) Marketing (educational content and customer stories) All customer communication is online. Work is fully in-person at our Fraser River office. What You’ll Love About Working at Subi A beautiful, calm riverside office A caring, collaborative team culture High ownership and real impact A chance to help shape the future of subscriptions in the Shopify ecosystem Opportunities to grow your skills through direct work with merchants and product teams Seniority level Mid-Senior level Employment type Full-time Industries Technology, Information and Internet Referrals increase your chances of interviewing at Subi Subscriptions by 2x Get notified about new Customer Success Manager jobs in Vancouver, British Columbia, Canada. #J-18808-Ljbffr
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Customer Success Manager
4 days ago
Vancouver, Canada Woosender Inc Full time**About Woosender**: WooSender is a fast-growing SaaS company founded by 2 marketing experts to combine business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does...
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Manager, Customer Success
2 weeks ago
Vancouver, Canada Absolute Software Full time**Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...
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Manager, Customer Success
4 days ago
Vancouver, Canada Absolute Software Full time**Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...
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Manager, Customer Success
2 weeks ago
Vancouver, Canada Traction Rec Full time**_*_**_ _**_This role can be done remotely from anywhere in Canada*_** We’re looking for a** Manager, Customer Success** to join our team and be part of our next stage of growth. Our Manager, Customer Success works with customers to maximize their return on investment in Traction Rec’s products by providing day to day operational support, guidance on...
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Customer Success Manager
2 weeks ago
Vancouver, Canada Planview Incorporated Full timeOverview: Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the...
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Customer Success Manager
2 weeks ago
Vancouver, Canada School Result Full timeCustomer Success Manager – $76,500–$103,500 CAD | Full-Time Overview Clio is hiring a Customer Success Manager to join its dynamic team in Vancouver, Calgary, or Toronto. This is a full-time hybrid role offering a competitive salary, generous benefits, and the opportunity to make a meaningful impact in the legal tech space. If you're passionate about...
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Customer Success Manager
4 days ago
Vancouver, Canada Ten Thousand Coffees Full timeWe’re Ten Thousand Coffees (10KC) and we unlock opportunity through meaningful connections. 10KC is a talent experience platform for inclusive mentoring, connectivity and skills development that is designed for the new world of work. 200+ organizations use our all-in-one platform to connect, develop and engage their employees. Our clients include Fortune...
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Customer Success Manager
2 weeks ago
Vancouver, Canada Themis Solutions Inc. Full timeSummary: Clio is transforming how lawyers manage their practice, and we’re seeking a Customer Success Manager to join our Customer Success team in Vancouver, Calgary or Toronto. What your team does: Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are...
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Customer Success Manager
2 weeks ago
Vancouver, Canada West X Business Solutions Full time**Company Overview**: We are a leading provider of Xerox products and solutions to customers across British Columbia. We specialize in the sale of Xerox printers, multi function devices, and document management solutions to businesses of all sizes, from small startups to large corporations. We pride ourselves on excellent customer service and are seeking a...
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Customer Success Manager
1 week ago
Vancouver, Canada Ntirety Full time**COMPANY OVERVIEW**: When it comes to a cybersecurity crisis, the question is not if, but when it will happen - that's why Ntirety's mission to provide proactive compliant security is crucial in today's business landscape. No matter what role or department you work in, being a part of Ntirety means supporting all of our different teams to help keep our...
