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Adoption Counselor

1 month ago

Edmonton, Canada Edmonton Humane Society Full time
h3>Adoptions Counsellor 2, Level 3 Full-time Permanent

The Edmonton Humane Society (EHS) has been an animal welfare leader in the Edmonton community since 1907. We strive to be a model of excellence in the advancement of animal welfare and to lead the movement in creating a more humane world. EHS is a safe haven for thousands of homeless animals each year, providing veterinary treatment, behavioral rehabilitation, care, enrichment and rehoming. Beyond animal sheltering, we engage with the community through various programs and services to support happy, lifelong bonds between people and pets.

The Adoptions Counsellor 2 assists with the adoption process, ensuring a happy and healthy match and educating adopters on the needs of the animals. This role is also responsible for maintaining adoption records, processing payments, and communicating with adopters and potential adopters by phone and email. The Adoptions Counsellor also ensures a high level of care and humane treatment to animals, while adhering to shelter policies and procedures.Provide excellent customer service and educate adopters about animal care needs and answer customer questions and concerns.Answer adoption phone calls and emails in a timely and professional manner.Review adoption applications.Book clients for meet and greets and adoption appointments and conduct meet and greets between potential adopters and dogs.Process all types of animal adoptions as well as donations, lottery ticket sales, and other sales as required.Provide training to Level 1, Adoptions Host and Level 2, Adoption Counsellor 1 positions.Intermediate proficiency in MS Word, Excel, Outlook, and Internet.As the ideal candidate, you will have a passion for people, performance, and diversity (within the lens of animal welfare). You have excellent communication skills (both verbal and written), with the ability to work independently in a fast-paced environment, and you are comfortable dealing with animals of all species and temperaments.