National Catastrophe Claims Manager

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. Job Description The role of the National Catastrophe Claims Manager is to assist in the development of CAT response strategy in support of achieving ACG’s short and long term mission, vision and strategic objectives. The role is accountable for supporting claim strategies and programs to achieve maximum results and efficiencies through analysis of reports and quality assurance work. Benefits Flexible Work Arrangements Employee discounts (15% on auto and property insurance, plus many other products and services) Good Office program (receive up to $400 back after purchasing office equipment) Student Loan Payment Matching Program for Government Student loans Comprehensive Retirement Savings Program with employer matched contributions Annual Wellness allowance to support employees with improving health and wellbeing Personal reflection day Tuition Reimbursement Working within the community and giving back Responsibilities Take part in ongoing strategic improvements to best position the claim organization in responding to customers during catastrophic events. Identify industry trends to best support the organization's CAT response across multiple lines of business. Responsible for preparing executive reporting and analysis that is consistent with defined standards and processes. Proficiency in change management. Provide support, guidance, leadership and motivation to promote maximum performance in catastrophic property claims situations. Manage external and/or contract staff in service of our customers. Provide an environment to foster best‑in‑class customer service. Responsible for implementing best practices based on company goals. Determine and delegate claims settlement authority to claims representatives. Provide technical guidance to staff on claim investigation, reserving evaluation and resolution of claims. Partner with Claims Intelligence team to produce necessary results and trending reports for leadership. Manage all aspects of the day‑to‑day operations of claims production. Collaborate with other Claims and business leaders to define and drive enterprise initiatives. Provide staff with standards of performance and inform them of job expectations. Oversee monitoring and tracking of individual and unit performance against established productivity and quality metrics. Identify improvement opportunities and solutions through change or modification of existing quality and severity initiatives to improve results, including recommendations to modify best practices. Assure proper execution and regulatory/legislative compliance of claim procedures and practices and make process recommendations to ensure full compliance with requirements. Provide input and participation for government, industry and other related organizations and committees to positively influence claim problems and practices. Qualifications CIP/FCIP designation preferred. 10 or more years of experience in property claims. Understanding of legal principles across all national jurisdictions. 5 or more years of experience in property claims management is an asset. Experience in training and coaching. Advanced writing skills. AMF License a benefit. Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service Industries Insurance and Financial Services Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs. Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process. This job posting is for a current open role within the organization. #J-18808-Ljbffr