Workforce Planner
2 weeks ago
- Accuracy of hiring plans in terms of forecasting and shrinkages
- Timeliness of Plans
- Holding Conference calls with HR and Operations
- Analytics and data mining
- Experience: 2-4 years of WFM experience with minimum 1 year as a Planner.
- Flexible, creative problem-solving, anticipates changes and welcomes challenges.
- Previous experience in a dynamic, fast-changing call centre environment required.
- Proven analytical skills ability to communicate with various management levels.
Systems/Tools:
- Knowledge of UCCX/Cisco phone systems/WFM scheduling tools a definite asset.
Experience:
- The candidate should have the below pre-requisite qualification(s) that are common across roles
- Minimum Higher Secondary Education or Graduate
- Strong computer skills that include proficiency in MS Office suite, particularly Excel.
- Ability to communicate clearly and effectively with all levels within the organization.
- Should have Call Center / BPO Experience
- Experience of working on tools like IEX
- Knowledge of various Call Center Reporting Systems would be a plus
Job Responsibilities:
- Utilize historical data to coordinate and schedule all TC Flow Operations work activities to meet or exceed KPIs working in a multi-lingual / multi-site operation.
- Use available tools/software(s) (e.g. IEX, Blue Pumpkin) to staff appropriately for all channels.
- Provide recommendations on adjusting staffing levels based on future business needs.
Emphasize & enforce the importance of the CSC Key Performance Indicators & support business processes and decisions implemented by management and the Board. - Identify problems with systems and general toll issues and communicate or escalate these issues to the proper area for resolution. Coordinate with other unit personnel as necessary to resolve issues.
- Manage UCCX skill-based call routing based on Operations requirements/direction.
Regularly communicate with other units to foster an effective team environment and ensure these areas are aware of issues that may impact their area. - Ensures compliance with toll system agreement contract.
- Perform other work as required and assigned.
- First Name *
- Last Name *
- Email Id *
- Phone No. *
- Date of Birth * MM slash DD slash YYYY
- Education *
- Upload Your Resume * Choose a file Max. file size: 512 MB.
- Address *
Global Workforce Management Professional Chartered Body is the 1st WFM Professional Chartered Body in the world. “GWFM Professional Chartered Body is the 1st One to dedicate “International WFM Professionals Day” as on 27th June”.
Global WFM INDIA
A-405, Shreem Brezee, Vasanthapura Main Road , Bangalore 560061, India.
-
Merchandise Space Planner
2 weeks ago
Mississauga, Canada Randstad Canada Full timeDo you have JDA Floor Plan and Space Planning experience? Are you able to communicate, negotiate, and influence? Are you eager to gain some experience in the retail industry? Do you have strong Project Management skills? If so, this would be a great opportunity for you!Our client is looking for Merchandise Space Planner for a 10 month contract in...
-
Merchandise Space Planner
2 weeks ago
Mississauga, Canada Randstad Canada Full timeJob Description: Do you have JDA Floor Plan and Space Planning experience? Are you able to communicate, negotiate, and influence? Are you eager to gain some experience in the retail industry? Do you have strong Project Management skills? If so, this would be a great opportunity for you! Position: Merchandise Space Planner Location: Mississauga Duration: 10...
-
Merchandise Space Planner
2 weeks ago
Mississauga, Canada Randstad Canada Full timeJob Description: Do you have JDA Floor Plan and Space Planning experience? Are you able to communicate, negotiate, and influence? Are you eager to gain some experience in the retail industry? Do you have strong Project Management skills? If so, this would be a great opportunity for you! Position: Merchandise Space Planner Location: Mississauga Duration: 10...
-
Merchandise Space Planner
2 weeks ago
Mississauga, Canada Randstad Canada Full timeJob Description: Do you have JDA Floor Plan and Space Planning experience? Are you able to communicate, negotiate, and influence? Are you eager to gain some experience in the retail industry? Do you have strong Project Management skills? If so, this would be a great opportunity for you! Position: Merchandise Space Planner Location: Mississauga Duration: 10...
-
Resource Planner
4 weeks ago
Mississauga, Canada Aecon Group Full time**Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...
-
Resource Planner
1 month ago
Mississauga, Canada Aecon Group Inc. Full time**Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projectsof this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...
-
Merchandise Space Planner
24 hours ago
Mississauga, Canada Randstad Canada Full time```html Job Description: Do you have JDA Floor Plan and Space Planning experience? Are you able to communicate, negotiate, and influence? Are you eager to gain some experience in the retail industry? Do you have strong Project Management skills? If so, this would be a great opportunity for you! Our client is looking for a Merchandise Space Planner for a...
-
Merchandise Space Planner
22 hours ago
Mississauga, Canada Randstad Canada Full time```html Job Description: Do you have JDA Floor Plan and Space Planning experience? Are you able to communicate, negotiate, and influence? Are you eager to gain some experience in the retail industry? Do you have strong Project Management skills? If so, this would be a great opportunity for you! Our client is looking for a Merchandise Space Planner for a...
-
Merchandise Space Planner
21 hours ago
Mississauga, Canada Randstad Canada Full time```html Job Description: Do you have JDA Floor Plan and Space Planning experience? Are you able to communicate, negotiate, and influence? Are you eager to gain some experience in the retail industry? Do you have strong Project Management skills? If so, this would be a great opportunity for you! Our client is looking for a Merchandise Space Planner for a...
-
Planner, Resource
1 month ago
Mississauga, Canada Aecon Group Full time**Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...
-
Supply Chain Planner
1 month ago
Mississauga (Malton), Canada Ya YA Foods Corp. Full timeReporting to the Senior Supply Chain Manager, the Supply Chain Planner is a highly motivated self-starter. This role is responsible for end-to-end supply chain management for the procurement and delivery of goods, cost control, and all related activities in inventory management. Working closely with customers, manufacturing operations and quality the...
-
Supply Chain Planner
1 month ago
Mississauga (Malton), Canada Ya YA Foods Corp. Full timeReporting to the Senior Supply Chain Manager, theSupply Chain Planneris a highly motivated self-starter. This role is responsible for end-to-end supply chain management for the procurement and delivery of goods, cost control, and all related activities in inventory management. Working closely with customers, manufacturing operations and quality the Supply...
-
Project Planner 3
1 month ago
Mississauga, Canada SNC-Lavalin Full time**Why join us?** SNC-Lavalin provides cutting-edge engineering, procurement, construction and financing solutions to projects in more than 100 countries around the world. From the Canadian Arctic to the Southern African region and Australasia, our multicultural workforce is driven by a fierce pride in their work and a pioneering vision. SNC-Lavalin is...
-
Inventory Planner- Bilingual
4 weeks ago
Mississauga, Canada Wajax Full time**The Opportunity** The Inventory Planner will be responsible for Product Inventory levels sufficient to promote sales efforts & customer requirements; according to the corporate inventory guidelines, policies, procedures & inventory savings strategies. Responsibilities also include developing expertise and generating supporting materials such as parts...
-
Logistics Wave Planner
4 days ago
Mississauga, Canada Ecolab Full timeJOB DESCRIPTION Ecolab is seeking a Logistics Wave Planner to join our growing team in Missisauga, ON . The Wave Planner reports into the Shift Supervisor and is responsible for planning out the work to be completed each shift by viewing upcoming shipments and compiling shipment orders into workable “wave groups” for the order selectors to pick....
-
Environmental Planner
2 weeks ago
Mississauga, Canada GHD Full timeJoin a global professional services leader. We are committed to solving the world’s biggest challenges in the areas of water, energy and urbanization. GHD's Impact Assessment and Permitting Team is looking for an enthusiastic individual with environmental assessment planning and approvals experience. **Responsibilities**: Reporting to the Impact...
-
Supply Planner
4 days ago
Mississauga, Canada Equest Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing!Job Description: Ingram Micro is the business behind the world's brands reaching nearly 90 percent of the world's population. We focus on cloud, advanced, and specialty technology solutions, in addition to mobility and commercial/consumer technologies. Our market reach, diverse...
-
Communications Officer
1 month ago
Mississauga, Canada Aliant Resources Full time**Posting Status**:Upcoming opportunity **Position Available**: Communications Officer Flight Planning / Following **Company**: Aliant Resources **Position Status**:Temporary, Full-Time Swing - 12 Month Contract **Rate**:$27.39/hour; Post Probation: $34.65/hour **Location**:Location**:Mississauga, Ontario **Reporting To**:Operations Control...
-
Communications Officer
1 month ago
Mississauga, Canada Aliant Resources Full time**Posting Status**:Upcoming opportunity **Position Available**:Communications Officer Medical (CO-Medical) **Company**: Aliant Resources **Position Status**:Temporary, Full-Time Swing - 12 Month Contract **Rate**:$27.39/hour; Post Probation: $34.65/hour **Location**:Location**: Mississauga. Ontario **Reporting To**: Operations Control Manager The...
-
Dispatch Manager
1 month ago
Mississauga, Canada Trimac Transportation Full time**Dispatch Manager** **_Purpose:_**Oversees the day-to-day operations of planning and Dispatch activities to balance the company service and financial objectives. In conjunction with the Area Manager is accountable for the financial performance of the business dispatched by their team. Establishes processes and routines to ensure productive and profitable...