Senior Product Manager

2 days ago

Mission, Canada PayJunction Full time

We are seeking a Senior Product Manager to transform complex payment challenges into innovative solutions that drive tangible impact for our merchants and partners. You will be dedicated to understanding the needs of merchants, customers, and stakeholders, ensuring every product decision aligns with their goals and enhances their payment experiences. By partnering closely with engineers, designers, and stakeholders, you will create payment solutions that enable seamless transactions, optimize workflows, and address critical business needs. Your focus is on delivering clarity through meticulous Product Requirement Documents (PRDs) and fostering a shared understanding across teams of the "why" behind each feature.

Responsibilities
  1. Oversee Product Lifecycle: Manage the complete product lifecycle, including introducing new features and sunsetting outdated ones, ensuring alignment with company objectives and customer needs.
  2. Develop and Maintain Product Roadmap: Publish and update the product roadmap in a centralized location, securing stakeholder sign-off and ensuring it reflects strategic priorities and customer requirements.
  3. Backlog Management: Maintain a well-prioritized backlog with actionable user stories and acceptance criteria, ensuring alignment with sprint goals and organizational OKRs.
  4. Create Comprehensive PRDs: Develop detailed Product Requirement Documents (PRDs) that provide clear direction for engineering and design teams to execute without ambiguity.
  5. Track and Report Product Performance: Measure the effectiveness of product initiatives by monitoring success metrics and regularly reporting performance to leadership and stakeholders.
  6. Support Product Marketing: Collaborate with the marketing team to develop product positioning, messaging, and go-to-market strategies that enhance product adoption and drive revenue growth.
  7. Ensure Regulatory Compliance: Ensure all products meet necessary regulatory and compliance standards, including PCI, CCPA, and HIPAA, in relevant markets and industries.
  8. Foster Innovation: Stay informed about industry trends, emerging technologies, and competitor products to identify opportunities for product differentiation and innovation.
  9. Publish Competitive Analysis Reports: Maintain and share comprehensive competitive analysis reports, highlighting opportunities for improvement and innovation.
  10. Translate product requirements into actionable user stories and technical specifications.
  11. Partner with UX/UI designers to create intuitive and user-friendly interfaces.
Qualifications
  1. Bachelor’s degree in a relevant field is required.
  2. A Master’s degree in Computer Science, Engineering, or Business Administration is a strong plus.
  3. A minimum of 7 years of experience in a Product Management role.
  4. Experience as a Product Owner, writing PRDs, writing outcome-driven user stories, and facilitating backlog refinement.
  5. Advanced knowledge of requirements management, product ideation, and PRD creation.
  6. Extensive experience in payment technologies, including payment gateways, transaction workflows, fraud prevention systems, and reconciliation processes.
  7. Deep understanding of industry standards such as tokenization, authentication protocols, and regulatory requirements (e.g., PCI compliance).
  8. Proven track record in designing, launching, and scaling payment solutions that address merchant needs.
  9. Candidates are required to have a firm understanding of merchant acquiring and the payment processing lifecycle while advocating for our users throughout the product development lifecycle.
  10. Familiarity with chargeback management, settlement processes, and working with acquirers, issuers, and payment networks.
  11. Ability to bridge the gap between technical and non-technical stakeholders.
  12. Proven experience in system architecture and managing technical trade-offs.
  13. Strong communication skills to articulate the value and benefits of technical concepts to diverse audiences.
  14. Skilled in creating comprehensive PRDs and writing outcome-driven user stories.
  15. Experience facilitating backlog refinement and maintaining a well-prioritized backlog aligned with business goals.
  16. Adept at representing customer and merchant needs within a product development scrum team.
  17. Demonstrated success in creating and improving product workflows, sprint rituals, and team communication to enhance productivity and collaboration.
  18. Experience ensuring and maintaining PCI compliance is required.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.

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