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Sales Associate II- Designer Outlet Vancouver

1 month ago

Vancouver, Canada COACH Full time
Sales Associate Role Description - Outlet

The Sales Associate role defines the customer's experience at Coach. The Sales Associate creates energy and excitement as it relates to the product and the brand and builds strong, lasting relationships by providing service and selling skills that WOW the customer. The Sales Associate delivers exceptional customer service by treating each customer like a guest in their own home.

Responsible for:
  1. Service and Selling
  2. Introducing e-mail campaign and encouraging customers to share contact information
  3. Closing the sale and reinforcing the purchase decision
  4. Knowing store and individual productivity goals
  5. Creating customer loyalty by staging future visits
  6. Protecting the customer experience and ensuring customer satisfaction
  7. Building the sale based on customers' needs
  8. Tailoring service and selling approach to the individual needs of the customer
  9. Asking open/closed-ended lifestyle questions to determine customers' product needs
  10. Communicating features, benefits, price, & commitment to quality
  11. Continuously learning brand and product information
  12. Maintaining open body language facing the largest part of the store
  13. Providing accurate price explanations
  14. Soliciting questions from groups of customers
  15. Selling to an audience by looking around and maintaining eye contact with all individuals
  16. Introducing yourself to customer/crowd by name in a comfortable and friendly way
  17. Greeting and engaging customers with a smile while creating energy and excitement
  18. Using the 7 Service Commitments as the foundation for creating the service environment
Our Competencies for All Employees
  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before
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