Senior Service Delivery Specialist, SAP ECS

OverviewWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What you'll doSDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle. Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.Serve as an escalation point for technical issues related to the EOS customer landscape. SDS acts as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.Maintain alignment with Delivery organization by tracking activities, creating activity plans with TSMs and CDMs, and addressing technical delivery challenges throughout the customer lifecycle.Collaborate with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.Collaborate with Product Development and support for roadmap, feature and bug fixes.Proficient in analytical and solution-oriented thinking; strong communication skills in English.What you bringBachelor's degree or higher in Computer Science, Engineering, or Information Management9+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS)Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/SybaseAdvanced technical background in Linux-based server operating systemsSolid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText, etc.Sound knowledge of hyperscalers, networks, and virtual technologies, including load balancers and virtual machinesProven ability to manage operational tasks, handle customer escalations, and drive process improvementsAbility to thrive in a high-pressure environment and consistently add value to customers and the organizationExtensive experience collaborating with cross-cultural teams, both international and virtualProject management skills to efficiently handle customer projects and resolve issues (desirable)Meet the teamAs a market leader in enterprise application software, SAP helps companies innovate through simplification. The SAP Enterprise Cloud Services (ECS) organization aims to deliver end-to-end Managed services during a customer’s cloud transformation journey and provides cloud deployment options with our infrastructure and partners.#SAPECSEOS #SAPECSCareersBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently. SAP is a cloud company with a large global presence and a focus on personal development, inclusion, and collaboration. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities. For accommodation requests, please contact Recruiting Operations Team: Careers@sap.com.EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, or disability.Pay transparency: The compensation range for this role is CAD 92,200 - 192,900. The final offer will reflect factors such as education, skills, experience, and location. More details at the SAP North America Benefits site.Requisition ID: 424085 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid #J-18808-Ljbffr