Digital Automation Technician

Digital Automation Technician / Specialist, Automation Systems Location: Woodstock, ON The Digital Automation Technician works within a designated Service Advantage Partner location as a resident on‑site Service Technician, servicing and repairing a variety of Partner‑sold equipment at customer locations. This front‑line role involves performing robotic, workstation, and partner structure preventive and break‑fix maintenance while managing priorities across all daily activities. Job Duties and Responsibilities Perform repair of automation equipment, bots, or systems utilizing mechanical, electronic, electro‑mechanical, and robotics skills. Demonstrate a high level of proficiency in their area of expertise and take on a lead/coordinator role as needed. Carry out a full range of servicing and repair procedures including diagnostics, inspection, operation, installation, preventive maintenance, removal, and retrofits for highly complex automation systems. Conduct automation system triage, address hardware failures, and resolve system issues. Diagnose problems using repair manuals or parts catalogs; utilize hand tools, power tools, hoists, and other equipment. Provide second‑level technical support to other technicians. Identify repair needs to eliminate ongoing and future failures. Adhere to established processes and maintenance procedures to meet Service Level Agreements. Achieve customer Key Performance Indicators for scheduled maintenance and system uptime. Document maintenance activities in the client’s Maintenance Management System. Perform preventive maintenance on customer automation systems, ensuring safety, proper functionality, inspection, cleaning, and repair. Provide partner‑level direct communications and interaction. Complete technical training on equipment as required. Demonstrate required digital competencies associated with assigned products and level assignments. Review all technical information about supported products, including new and updated information as it becomes available. Follow all safety procedures and established guidelines, including lock‑out tag‑out. Perform other duties related to partner support as assigned. Qualifications Associate degree or 4‑year apprenticeship or equivalent experience/training in robotics, mechanical, mechatronics, or electrical fields. Valid G driver’s license and own vehicle. Professional appearance and behavior, even in difficult situations. Experience and proficiency in the following areas: Automated systems and software‑based controls. Electrical and electronic principles. Technical skills including familiarity with Linux, Java, XML, SQL, and database administration. Blueprint and electrical schematic interpretation. Knowledge of CMMS programs. Preventive maintenance procedures. Industrial PC literacy. Preferred Qualifications Degree from a vocational school or college focusing on robotics, mechanical, or electronics. Demonstrated ability to multitask and prioritize multiple projects. Ability to work independently. A high degree of physical dexterity. Effective written and verbal communication with peers, management, contractors, and vendors. Highly self‑motivated and customer‑centric. Skills Excellent working knowledge of electro‑mechanical devices and electronics. Expert knowledge of assigned equipment. Methodical approach to problem resolution. Strong interpersonal and verbal communication skills. Excellent customer service skills to ensure high customer satisfaction. Ability to read and comprehend written technical information in service manuals, parts catalogs, and technical publications. Working Conditions, Mental and Physical Demands Typically works in a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise. Physical requirements: comfortable working occasionally in limited‑space areas; agile; ability to move objects on wheels up to 400 pounds and lift up to 50 pounds; frequent stooping, bending, squatting, and kneeling for floor‑level service. Variable shifts may be required, with potential overtime. Requires regular use of hand and power tools. May be required to move objects on wheels up to 400 pounds and lift up to 50 pounds; frequent stooping, bending, squatting, and kneeling. Overnight travel may be required for vendor‑specific training. Requires travel to the U.S. for training purposes. About Us Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces, enabling individuals to work smarter from any location and harness the power of information to unlock organizational potential. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. Invest In Yourself Select medical, dental, life, and disability insurance coverage that fits your needs. Contribute to your financial security with Ricoh Canada’s retirement plan, including company matching contributions. Augment your education with team‑member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. Job Details Seniority level: Entry level Employment type: Full‑time Job function: Management and Manufacturing Industries: IT Services and IT Consulting #J-18808-Ljbffr