Global Process Excellence Lead; Planning, Customer Service and Logistics

Hartmann Canada Inc, in Brantford, Ontario is a division of Hartmann North America. We are the world leader of moulded fibre egg cartons. The demand for moulded fibre and environmentally sustainable products is rapidly increasing. Hartmann has committed and invested in this area to meet the growing demand of our products.We require the talent of a Global Process Excellence Lead; Planning, Customer Service and Logistics & Inventory to join our team.Job DescriptionWe’ve established a brand-new Global Process Excellence team, and we are on the lookout for a dynamic and experienced Global Process Excellence Lead for planning, customer service and logistics & inventory to join our efforts. In this role, you will be a key player in driving global optimization initiatives across our organization and defining processes that will lay the foundation for process excellence governance.We are looking for a skilled and motivated Global Process Excellence Lead with deep expertise in process optimization and digital transformation. This is a hands‑on, high‑impact role that spans multiple global functions, primarily across Europe and North America. You will work closely with regional PEX teams, IT, and other key stakeholders to drive changes, streamline processes, and leverage digital solutions to work smarter and more efficiently.Key ResponsibilitiesPartner with regional PEX teams and key stakeholders to document existing administrative business processes, brainstorm new ideas, identify opportunities for process improvements, and support the business in optimizing workflows.Lead process workshops for redesign initiatives, ensuring that global business processes are efficient, while allowing for necessary local exceptions.Drive continuous improvement, aligning process changes with business strategy in collaboration with the PEX Steering Committee.Monitor and report on key performance indicators (KPIs) related to process efficiency, identifying deficiencies, and providing recommendations to the PEX Steering Committee.Partner with functional managers to implement change management strategies and cultivate a process excellence mindset throughout the organization.Collaborate with IT business partners to develop and implement digital solutions and participate in relevant change board meetings.Develop and maintain process excellence standards within the governance framework.Stay up-to-date with industry trends in process excellence, digitalization, and governance practices.Your RoleYour work will directly contribute to shaping the future way of working in our key business processes globally. You will be part of a virtual international team working across Europe and North America, reporting directly to the Head of Global Process Excellence at our Danish HQ, who reports to the Director of Digitalization and IT.Key Skills & ExperienceMinimum 8 years of experience in global process optimization, with a strong background in Planning, Customer Service and Logistics & Inventory, identifying, documenting, and improving business processes.Extensive experience in facilitating process workshops and working with a structured process management framework in an international environment.Proven ability to engage with stakeholders at all levels, with excellent communication and relationship-building skills.Comfortable working in a global setting with diverse cultures and varying interests.Bachelor’s degree (minimum requirement).Lean certification (Green Belt or higher) is a plus.A good understanding of ERP systems, AI and automation solutions is highly desirable.Fluent in English (written and spoken).Personal TraitsWe are looking for someone who is structured, proactive, and collaborative. You should be a self-starter who thrives in a fast‑paced, cross‑functional, and international environment. Your curiosity, energy, and ability to think outside the box will allow you to challenge existing processes and push the organization toward improvement. You are motivated by working with stakeholders to identify innovative solutions and optimizing workflows, and you engage respectfully with people at all levels of the organization.Travel RequirementsThis role requires you to travel internationally (primarily North America and Europe) for approximately 30-45 days per year.Location RequirementsThis position requires on‑site presence at our Brantford, ON office, so candidates must reside in Canada and be located near Brantford.What we offerWe offer attractive working conditions and benefits to our employees and their families:Competitive salaryAnnual Variable CompensationSafety Shoe AllowanceProfessional Career Development opportunityEducation Reimbursement & Training OpportunitiesGroup Health insurance benefitsGroup Retirement pension planEmployee and Family Assistance ProgramWhy Join Us?At Hartmann Packaging, we genuinely value our employees and are dedicated to supporting their well‑being and professional growth. We offer a well‑rounded benefits package that includes:Prescription Drug CoverageExtended Health BenefitsDental CareVision CareAccidental Death & Dismemberment (AD&D) InsuranceWe also provide additional perks designed to enhance your work‑life balance and support your personal development:Supportive Work-Life BalanceA ‘Random/Float Day’ OffFun, Employee‑Led Social EventsRecognition Through Employee AwardsWeekly Pay Schedule for Hourly EmployeesAllowance for Safety Boots and Prescription Glasses…And so much moreAt Hartmann Packaging, we are committed to protecting your personal information during the recruitment process. By applying, you consent to the collection and use of your personal data—such as your name, contact details, resume, and other application materials—for the purpose of evaluating your qualifications and communicating with you throughout the hiring process. Your information will only be shared with internal team members involved in recruitment and will not be sold or shared with third parties. We take reasonable steps to safeguard your data and may retain it for future opportunities unless you request otherwise. For any questions or to access, correct, or delete your information, please contact our HR department.In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.Hartmann Packaging is an equal opportunity employer. We are committed to meeting the needs of applicants with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005. If you require accommodation at any stage of the hiring process, please contact our Human Resources team. #J-18808-Ljbffr