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Director Policy
1 month ago
.Director Policy & Controls, Safer Gambling page is loaded## Director Policy & Controls, Safer Gamblinglocations: Toronto, Ontario, Canada: Sault Ste. Marie, Ontario, Canadatime type: Full timeposted on: Posted Yesterdayjob requisition id: R25\_00531**Range:**125,600.00 - 188,400.00 CAD**Job Description:****Director Policy & Controls****GAME ON – OLG needs you**We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2023-24, OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction that builds on successes to date as a world class gaming entertainment leader with a globally admired omni-channel platform.OLG is seeking a strategic leader to oversee its Safer Gambling (SG) policy and controls framework. This role ensures policies are current, evidence-based, and operationalized through mapped controls aligned with regulatory and enterprise compliance standards. You’ll own the SG policy roadmap, Player Intervention Matrix, and accreditation processes, while leading SG research and evaluations to inform policy decisions. The role also manages internal audit responses, legal and compliance issues, and oversees the self-exclusion program and provider network.**YOUR ROLE IN THE GAME**Reporting to the VP Safer Gambling, you will be empowered to:* Lead the development, review, and modernization of Safer Gambling policies, including the enterprise roadmap and Player Intervention Matrix, ensuring they reflect current risks, AGCO standards, and operational consistency across all channels.* Develop new policy frameworks to address emerging areas of player risk, such as financial harm, younger players, and the integration of self-exclusion across platforms—ensuring OLG’s approach remains proactive, inclusive, and evidence-based.* Oversee Safer Gambling research and program evaluations to inform policy decisions, measure effectiveness, and identify opportunities for innovation and continuous improvement.* Manage and evolve the Self-Exclusion program in collaboration with iGaming Ontario, service providers, and treatment networks, ensuring it is accessible, integrated, and responsive to player needs.* Ensure Safer Gambling policies are embedded into enterprise operations through mapped controls, alignment with risk and compliance frameworks, and responsiveness to audit and regulatory feedback.* Lead policy accreditation processes and maintain clear, accessible documentation, ensuring alignment with global best practices and readiness for internal and external review.* Provide strategic policy leadership across the enterprise, guiding teams through change, embedding Safer Gambling principles into operations, and fostering a culture of accountability, inclusion, and player care.**WHAT YOU NEED TO PLAY****Work Experience:**Minimum 10 years of progressive experience in policy development, research, compliance, or program oversight within a regulated industry. Proven ability to design and implement policies and mapped controls aligned with regulatory standards. Experience leading self-exclusion or consumer protection programs and managing complex stakeholder relationships across regulators, researchers, service providers, and community partners. Strong leadership background with multidisciplinary teams and vendor oversight.**Education** University degree in business, public policy, health sciences, or social sciences; graduate degree preferred. Solid understanding of responsible gambling policy, research methods, evaluation design, and regulatory frameworks. Familiarity with gaming operations and compliance requirements.**Core Skills*** Policy Leadership: Designs and operationalizes SG policies and controls to ensure compliance and impact.* Research & Evaluation: Applies evidence to policy development and program improvement.* Strategic Thinking & Problem Solving: Navigates complex issues with sound analysis and decision-making.* Communication & Influence: Translates complex concepts into clear, compelling messages for diverse audiences.* Stakeholder & Vendor Management: Builds strong relationships to support policy execution and continuous improvement.* People Leadership & Change Management: Inspires teams, drives adoption of new policies, and fosters a culture of accountability and inclusion.* Technical Acumen: Understands consumer protection systems and ensures secure, compliant, and user-centric implementation.**Licenses, Registrations, Certificates:**This role may require a Category 1 or Category 2 Gaming Assistant Registration (License) from our regulator, the Alcohol and Gaming Commission of Ontario (AGCO). If required, employment is conditional upon obtaining and maintaining this registration (license), which will be initiated at the offer stage.**PERKS OF JOINING OUR TEAM*** **Part of a Bigger Picture:** socially responsible company that gives back all its profits to the province and people of Ontario* **Flexible Work Environment:** to help balance both work and life* **Freedom to Innovate:** supports new and better ways to be successful* **Be your Authentic Self:** environment that values diversity as a source of strength* **Learning Galore:** 24-7 access to robust online learning programs* **Public Service Pension Plan:** participate in a major defined benefit pension plan sponsored by the Government of Ontario* **Variable Pay Program:** performance-based incentives to share in our success (Permanent OLG Employees Only)**Learn about OLG – GAME ON**OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a **multi-billion-dollar** organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.The key to our success is **our people**. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.**Equity, diversity, and inclusion** are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful **benefits for the people of Ontario**. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.To learn more about OLG go to our website at **We look forward to hearing from you, interested applicants please apply online by November 17, 2025.***OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.* *Please contact Human Resources at* *careers@olg.ca* *if you require accommodation at any time throughout the hire process**.*We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.**#LI-Onsite***Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s)
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