Technical Support Specialist VIP

4 weeks ago

Montreal, Canada Hays Full time
Location: MONTREAL EAST

Availability/Duration: ASAP + 3-months CONTRACT Work organization: Hybrid (3 days on site/2 days teleworking) Language: Bilingual (EN/FR)

As a Technical Support Agent specializing in Executive Support, you will be responsible for

providing high-quality technical assistance and support to executive-level clients

, ensuring their technical needs are met promptly and efficiently. You will serve as the primary point of contact for executive-level customers, offering personalized assistance and always maintaining a high level of professionalism. Assisting in providing

Customer Service support

to executive level clients, on a rotational

24/7 schedule Act as an escalation point for advanced or difficult help requests from other TSAs Alert management to emerging trends in incidents

. Deploy pre-packaged software as needed using automated deployment tools. Assist in software releases and rollouts according to change management best practices. Escalate incidents with accurate documentation to suitable technician or vendor

, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. Use remote tools and diagnostic utilities to aid in troubleshooting. Research solutions through internal and external knowledgebase as needed. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Assemble, image, and configure workstations, laptops and servers according to client specifications and details Test fixes to ensure problem has been adequately resolved. Meet SLAs to manage end-user expectations. Monitor corporate central ticketing system to ensure timely resolution of tech support issues within client defined SLA. Other duties as assigned by upper management.

Qualifications Bachelor's degree in Information Technology, Computer Science, or related field or experience 3+ years proven experience in technical support roles, with a focus on executive-level support preferred Excellent communication and interpersonal skills, with the ability to interact professionally with executive-level clients Strong problem-solving abilities and technical troubleshooting skills Ability to work independently and collaboratively in a fast-paced, dynamic environment Knowledge in relevant technical areas (e.g.,

ITIL, CompTIA, Microsoft, Cisco

) a plus Bilingualism Driving license is required Availability to work flexible hours, including evenings, weekends, and holidays

What we offer Competitive salary + other perks Group insurance & RRSP program Company-wide events throughout the year (BBQ, Holiday party etc.) Free gym on site Two cafeterias on site (subsidized meal program available) Dynamic & rewarding work environment- work on high-impact, meaningful projects while also having fun

--- Lieu : MONTRÉAL-EST Disponibilité/Durée : ASAP + CONTRAT DE 3 MOIS Organisation du travail : Hybride (3 jours sur site / 2 jours en télétravail) Langue : Bilingue (EN/FR)

En tant qu'agent de soutien technique spécialisé dans le soutien aux cadres, vous serez responsable de fournir une assistance technique et un soutien de haute qualité aux clients de niveau exécutif, en veillant à ce que leurs besoins techniques soient satisfaits rapidement et efficacement. Vous servirez de point de contact principal pour les clients de niveau exécutif, offrant une assistance personnalisée et maintenant toujours un haut niveau de professionnalisme. Aider à fournir un soutien au

service à la clientèle

aux clients de niveau exécutif, selon un horaire rotatif

24 heures sur 24, 7 jours sur 7 Agir comme point d'escalade pour les demandes d'aide avancées ou difficiles d'autres TSA Alertez la direction sur les tendances émergentes en matière d'incidents

. Déployez des logiciels pré-packagés selon vos besoins à l'aide d'outils de déploiement automatisés. Aider aux versions et aux déploiements de logiciels selon les meilleures pratiques de gestion du changement. Faites remonter les incidents avec une documentation précise au technicien ou au fournisseur approprié

, si nécessaire. Enregistrez, suivez et documentez le processus de résolution des incidents du centre de services, y compris toutes les décisions prises et les actions réussies et infructueuses, jusqu'à la résolution finale. Utilisez des outils à distance et des utilitaires de diagnostic pour faciliter le dépannage. Rechercher des solutions dans une base de connaissances interne et externe au besoin. Effectuez des réparations pratiques au niveau du bureau lorsque les outils à distance ne sont pas appropriés, y compris des réparations matérielles, la livraison de périphériques ou d'autres correctifs déterminés. Assemblez, imagez et configurez les postes de travail, les ordinateurs portables et les serveurs selon les spécifications et les détails du client Testez les correctifs pour vous assurer que le problème a été résolu de manière adéquate. Respectez les SLA pour gérer les attentes des utilisateurs finaux. Surveiller le système central de tickets de l'entreprise pour assurer la résolution rapide des problèmes de support technique dans le cadre des SLA définis par le client. Autres tâches assignées par la haute direction.

Qualifications Baccalauréat en technologie de l'information, en informatique ou dans un domaine ou une expérience connexe 3+ ans d'expérience avérée dans des rôles de soutien technique, avec un accent sur le soutien au niveau de la direction de préférence Excellentes compétences en communication et en relations interpersonnelles, avec la capacité d'interagir de manière professionnelle avec des clients de niveau exécutif Solides capacités de résolution de problèmes et de dépannage technique Capacité à travailler de manière autonome et collaborative dans un environnement dynamique et au rythme rapide Connaissance des domaines techniques pertinents (par exemple,

ITIL, CompTIA, Microsoft, Cisco

) un atout Bilinguisme Le permis de conduire est requis Disponibilité à travailler selon des horaires flexibles, y compris les soirs, les fins de semaine et les jours fériés

Ce que nous offrons Salaire compétitif + autres avantages Assurance collective et programme REER Événements à l'échelle de l'entreprise tout au long de l'année (BBQ, Party des Fêtes, etc.) Salle de sport gratuite sur place Deux cafétérias sur place (programme de repas subventionnés disponible) Environnement de travail dynamique et enrichissant - travaillez sur des projets à fort impact et significatifs tout en vous amusant

  • Technical Support Specialist VIP

    1 month ago

    Montreal, Canada Hays Full time

    Location: MONTREAL EAST Availability/Duration: ASAP + Permanent position Work organization: Hybrid (3 days on site/2 days teleworking) Language: Bilingual (EN/FR) As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistan

  • Technical Support Specialist VIP

    3 weeks ago

    Montreal, Canada Hays Full time

    Location: MONTREAL EAST Availability/Duration: ASAP + 3-months CONTRACT Work organization: Hybrid (3 days on site/2 days teleworking) Language: Bilingual (EN/FR) As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistanc

  • Technical Support Specialist VIP

    1 month ago

    Montreal, Canada Hays Full time

    Location: MONTREAL EAST Availability/Duration: ASAP + 3-months CONTRACT Work organization: Hybrid (3 days on site/2 days teleworking) Language: Bilingual (EN/FR) As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistance and support to executive-level clients , ensuring their...

  • Technical Support Specialist VIP

    1 month ago

    Montreal, Canada Hays Full time

    Location: MONTREAL EAST Availability/Duration: ASAP + 3-months CONTRACT Work organization: Hybrid (3 days on site/2 days teleworking) Language: Bilingual (EN/FR) As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistance and support to executive-level clients , ensuring their...

  • Technical Support Specialist VIP

    4 weeks ago

    Montreal, Canada Hays Full time

    Location: MONTREAL EASTAvailability/Duration: ASAP + 3-months CONTRACTWork organization: Hybrid (3 days on site/2 days teleworking)Language: Bilingual (EN/FR)As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistance and support to executive-level clients, ensuring their technical...

  • Technical Support Specialist VIP

    1 month ago

    Montreal, Canada Hays Full time

    Location: MONTREAL EAST Availability/Duration: ASAP + 3-months CONTRACT Work organization: Hybrid (3 days on site/2 days teleworking) Language: Bilingual (EN/FR) As a Technical Support Agent specializing in Executive Support, you will be responsible for providing high-quality technical assistance and support to executive-level clients , ensuring their...

  • Technical Support Specialist

    6 days ago

    Montreal, Canada Barco Full time

    What’s the opportunity? We are looking for someone who wants to excel in an international working environment by providing a “red carpet” experience for cinema customers. As part of the Operations team, the Technical Support Specialist can take on the following challenges: Support our cinema customers and partners via the Service desk and project a...

  • Technical Support Specialist

    4 days ago

    Montreal, Quebec, Canada Barco Full time

    What's the opportunity? We are looking for someone who wants to excel in an international working environment by providing a "red carpet" experience for cinema customers. As part of the Operations team, the Technical Support Specialist can take on the following challenges: Support our cinema customers and partners via the Service desk and project a...

  • Technical Support Specialist

    1 week ago

    Montreal, Canada Velixo Full time

    Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they...

  • Technical Support Specialist

    1 week ago

    Montreal, Canada Velixo Full time

    Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they...

  • Technical Support Specialist

    4 days ago

    Montreal, Quebec, Canada Velixo Full time

    Velixo is an award-winning vendor of Excel-based reporting solutions for Enterprise Resource Planning (ERP) software, such as Acumatica, MYOB, Cegid and Sage Intacct. We serve customers of every size, in every industry, by enhancing their reporting and planning experience, and introducing a world of innovative features and integrations in the Excel they...

  • Technical Support Specialist

    4 days ago

    Montreal, Quebec, Canada amaris Full time

    Job descriptionWe are looking for dynamic consultants to grow our Information Systems & Digital team in Montreal. Your experience, knowledge, and commitment will help us to face our client's challenges.You will be supporting different projects through your expertise as Technical Support Specialist (macOS Expert).Your main responsibilities:Provide expert...

  • Technical Support Specialist

    4 days ago

    Montreal, Quebec, Canada Aptos LLC Full time

    Making a job change is a big decision. Why consider Aptos?You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues...

  • Technical Support Specialist

    4 weeks ago

    Montreal, Canada GRAITEC GmbH Full time

    About Graitec GroupGRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.  Ambitious and fast-growing environment: We...

  • Technical Support Specialist

    4 weeks ago

    Montreal, Canada Graitec Group Full time

    About Graitec GroupGRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Ambitious and fast-growing environment: We see...

  • Technical Support Specialist

    4 weeks ago

    Montreal, Canada Graitec Group Full time

    About Graitec GroupGRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Ambitious and fast-growing environment: We see...

  • Technical Support Specialist

    4 weeks ago

    Montreal, Canada GRAITEC GmbH Full time

    About Graitec GroupGRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.  Ambitious and fast-growing environment: We...

  • Technical Support Specialist

    4 weeks ago

    Montreal, Canada Graitec Group Full time

    About Graitec GroupGRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Ambitious and fast-growing environment: We see...

  • Technical Support Specialist

    4 weeks ago

    Montreal, Canada GRAITEC GmbH Full time

    About Graitec GroupGRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.  Ambitious and fast-growing environment: We...

  • Technical Support Specialist

    3 weeks ago

    Montreal, Canada Graitec Group Full time

    About Graitec GroupGRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Ambitious and fast-growing environment: We see...