Manager, Customer Experience Trainee

4 weeks ago

Steinbach, Canada TD Full time

Manager, Customer Experience Trainee role at TD Location: Steinbach, Manitoba, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay: $51,100 - $80,600 CAD TD is committed to fair compensation and career growth, with opportunities to progress within the salary range. Job Overview At TD Canada Trust, we build lasting relationships through customer service, providing information, advice, and solutions. We focus on customer needs, promoting products, and ensuring a positive experience. In This Role, You Will: Mentor a team, showcasing exceptional experiences in each customer interaction and achieving operational excellence and personal development objectives. Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed. Collaborate with One TD partners to help all customers in a way that suits their needs best. Support frontline staff in resolving complaints per customer problem resolution guidelines; encourage senior team members to act as escalation points. Coach the team on advice‑giving and customer conversation strategies to improve and promote a legendary experience. Lead the team to monitor workflows, prioritize tasks, and assign duties while resolving and improving operational issues. Administer complex daily branch administrative duties. Maintain customer‑facing areas of the branch as per premises, marketing, and regulatory guidelines. Lead a high‑performing team by providing ongoing performance feedback and ensuring performance‑management activities are completed. Help build a fair, positive, and equitable environment by promoting team effectiveness, maintaining a positive attitude, and staying updated on industry trends. Job Requirements Undergraduate degree and/or over 3 years of relevant work experience. Sound knowledge of process management, business and operational functions including banking solutions and concepts. Proficiency in software tools including MS Office and internet applications. Tactful and diplomatic communicator able to exchange ideas and information with customers, partners, and management concisely. A go‑getter with strong organizational, planning and time‑management skills. A dynamic leader with strong influential skills to work expertly with customers and employees in a fast‑paced environment. Trainee Mobility This opportunity includes a mobility clause requiring the candidate to be mobile within the Assigned District. Upon completion of the training program, the candidate may be assigned to a position compatible with training, potentially involving transfer and relocation within the region. We look forward to hearing from you Get notified about new Customer Experience Manager jobs in Steinbach, Manitoba, Canada. #J-18808-Ljbffr

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