Remote IT Operations Engineer

* United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements About Us In Lenovo SSG Information Technology we are a team of 30 globally who focus on IT Operations and commercial suite software operation, maintenance, and support. This role is remote with working hours in EST. This role may require quarterly travel to Morrisville, NC. Key Responsibilities IT Operations Manage daily operations, health checks, and performance monitoring of enterprise software (SAP/Oracle/CRM), ensuring 24/7 system stability. Establish and enhance monitoring systems for automated fault alerts and rapid incident response. Troubleshooting & Optimization Lead root cause analysis for complex system failures. Implement solutions and improvements. Optimize database (Oracle/SQL Server/HANA/MongoDB) and middleware performance to boost system throughput. Change & Release Management Govern production change/release processes with rollback strategies to ensure zero-error deployments. Coordinate with Dev/Test teams for patch installations, version upgrades, and system scaling. Security & Compliance Implement system hardening strategies; conduct vulnerability scans and penetration test remediation. Ensure compliance with regulations (GDPR/MLPS Level 2). Automation & Documentation Develop automation scripts (Shell/Python/Ansible) for routine operations. Maintain operations manuals, disaster recovery plans, and technical documentation. Disaster Recovery & High Availability Design/execute disaster recovery drills. Ensure RPO/RTO targets are met. Support DR environment setup. Basic Qualifications Proficiency with Shell, Python, Perl scripting to deliver automations. Bachelor’s Degree in Computer Science, Engineering, IT, or relevant areas required. Preferred Qualifications 1-2 years of Experience leading L1 Operation Response. 3 years of Experience in enterprise software operations: SAP/Oracle EBS/MS Dynamics. Proficiency in Window/Linux Server OS and middleware with Weblogic/Tomcat. Ability to write automations utilizing open source and homegrown tools. Hands-on experience with automation tools (Ansible/Jenkins/GitLab CI). Experience working with monitoring tools: Zabbix, Nagios, Prometheus. Cultural Competency working across Chinese, American, Desi, European, and South American Desi cultural contexts, ensuring messages are communicated with clarity and tact. Experience managing and communicating updates across different groups of stakeholders. Excellent written and verbal communication skills. Strong relationship-building skills. Prior experience on global teams a plus. Bilingual proficiency in both Mandarin & English is a plus. Certifications are a plus: SAP Basis, Oracle DBA, ITIL. The base salary budgeted range for this position is $84-105k. Individuals may also be considered for bonus and/or commission. This role is remote and has EST working hours. This role may require quarterly travel to Morrisville, NC. Lenovo’s various benefits can be found on www.lenovobenefits.com. In compliance with Colorado's EPEWA, the expected application deadline for this position is December 2, 2025. This applies to both external and internal candidates. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. If you require an accommodation to complete this application, please contactability@lenovo.com #J-18808-Ljbffr