Resilience Analyst

3 weeks ago


Edmonton, Canada Ticketmaster Full time

Employer Industry: Live Entertainment and Ticketing Services


Why consider this job opportunity:

  1. Opportunity to work in a dynamic and fun environment within the live entertainment industry
  2. Enhance your skills and advance your career in a globally recognized company
  3. Engage in meaningful work that connects fans with live events
  4. Collaborative atmosphere with a diverse mix of passionate employees
  5. Supportive culture that values personal well-being and work-life balance

What to Expect (Job Responsibilities):

  1. Coordinate and learn from major incidents, fostering effective teamwork
  2. Study system operations using techniques like value stream mapping and C4 modeling
  3. Create clear documentation to assist teams in real work processes
  4. Analyze how teams adapt to challenges and improve overall system resilience
  5. Participate in an on-call rotation for after-hours incident management

What is Required (Qualifications):

  1. Strong communication skills with the ability to facilitate collaborative discussions
  2. A growth mindset and enthusiasm for learning new analytical approaches
  3. Comfort with ambiguity and navigating complex situations
  4. Understanding of value flow within organizations
  5. Ability to synthesize complex information into clear insights

How to Stand Out (Preferred Qualifications):

  1. Experience in incident response and system analysis
  2. Familiarity with SRE (Site Reliability Engineering) principles
  3. Knowledge of tools for documentation and analysis in technical environments
  4. Proven ability to build relationships and trust across diverse teams
  5. Previous experience in the live entertainment or technology sectors

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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