Digital Content Specialist

2 weeks ago

Toronto, Ontario, Canada Fidelity Canada Full time
Job Description
Please note:

  • Current work authorization for Canada is required for all openings.

  • You will be working on a hybrid schedule as part of Fidelity's dynamic working arrangement.

  • This is a secondment/contract opportunity, ending on November 3, 2025.

Who We Are

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you'll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You'll have a wide range of opportunities to grow and develop your career in an inclusive environment where you'll feel valued and supported to be your best - both personally and professionally.

How You'll Make an Impact

The Digital Content Specialist is responsible for daily management of content on Fidelity Canada's intranet, inSite. This responsibility includes but is not limited to regular maintenance and publishing of new content, ensuring content is relevant and up-to-date, being responsive to requests from all stakeholders and daily operational needs, and more.

In addition, the Digital Content Specialist creates and implements effective communication strategies and tactics that drive Fidelity Canada's strategy and align its vision and purpose. As part of the team, the Digital Content Specialist will create high quality and high impact communications that engage employees and enhance Fidelity Canada's culture and brand.

What You Will Do

  • Coordinate all aspects of inSite content management (Fidelity Canada intranet): Daily coordination and posting of all content on the Home Page, including the management of the Homepage schedule; monitoring the inSite Admin Inbox; providing support and guidance to the editorial contributors with their content; creating content for posting; managing and creating inSite analytics reporting; creating surveys for Fidelity Canada teams; and training new publishers.

  • Act as key contact for inSite, including integration of systems, processes and technologies, documentation of job processes, emergency/back up procedures, liaising with IS to facilitate any maintenance required, and assessing and onboarding new technologies.

  • Support Fidelity Canada Culture – Work with internal partners to plan and execute cultural events, projects, and experiences. Examples include, but are not limited to, BBQ, Holiday Party, Family Day at Canada's Wonderland, digital experiences, and more.

  • Contribute to the growth of internal and external Fidelity Canada Social Media Channels by initiating content ideas and partnering with content providers in Corporate Affairs, Product, Marketing, Human Resources, and other departments.

  • Liaise with internal translation team to ensure all French content is consistent and accurate with corporate brand.

What We're Looking For

  • A minimum of 3 years of experience with internet/intranet/digital production.

  • Post-secondary degree in communications, informational technology, social or digital media; or equivalent work experience.

The Expertise You Bring

  • Excellent communication skills (both verbal & written).

  • Attention to detail.

  • Knowledge of and experience with digital technologies (e.g. Poppulo, Adobe Experience Manager).

  • Organizational skills.

  • Project management skills.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans' status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards


• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People


• Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams


• LinkedIn Top Companies in Canada


• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations

• Canadian Compassionate Companies – Certified

• Benefits Canada's Workplace Benefits Award - Future of Work Strategy

• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting

• Canadian HR Reporter's Most Innovative HR Team

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