Information Technology Service Management Analyst

2 weeks ago

Toronto, Ontario, Canada Encore Technical Solutions Inc. Full time

Contract - 6 month to start, with chance of extension

Start Date - January 2025

Hybrid/Remote - 3 days per week in office

PRIMARY OBJECTIVE:

The primary goal of the Incident and Problem Management Analyst is to support the prompt recovery of normal service operations after incidents and to contribute to identifying and resolving the root causes of recurring issues. This position focuses on enhancing service reliability and minimizing future interruptions through active participation in incident and problem management processes.

RESPONSIBILITIES:

  • Provide support in managing Severity 1 and 2 incidents reported to the Service Desk, ensuring timely restoration of services.
  • Assist in impact assessments and actively participate in major incident calls, collaborating with relevant teams to minimize business disruption and restore services.
  • Maintain clear communication with internal and external stakeholders, providing regular updates during the incident lifecycle to ensure transparency and alignment.
  • Document incident details, including key actions and timelines, and assist in conducting thorough root cause analyses for recurring issues.
  • Contribute to the problem management process by analyzing recurring incidents, identifying patterns, and implementing solutions to prevent future occurrences.
  • Support the preparation and delivery of management reports, such as incident summaries, metrics on lost service hours, and root cause analysis reports.
  • Collaborate with team members to ensure effective workload distribution and participate in on-call rotations as needed.

QUALIFICATION REQUIREMENTS:

Education/Training

  • Bachelor's degree in business, computer science, or a related field, or equivalent experience.

Experience

  • 2–4 years of experience in IT Service Management (ITSM), Service Desk or Help Desk operations, or application, network, data, and infrastructure support.
  • Exposure to IT Operations, including production support for web applications, as well as technical, data center, storage, and network management.
  • Demonstrated skills in customer service and effective communication.
Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • Technology, Information and Media
#J-18808-Ljbffr

  • Information Technology Business Development Manager

    2 weeks ago

    Toronto, Ontario, Canada Tamanna Technology Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Tamanna TechnologyJob Title: Business Development Representative (BDR) - IT Staffing & ConsultingLocation: [Toronto, Hybrid]Compensation: Competitive Base Salary + Uncapped Commission + Performance BonusesEmployment Type: Full-TimeAbout Tamanna TechnologyTamanna...

  • Information Security Risk Analyst

    6 days ago

    Toronto, Ontario, Canada Quantum Technology Recruiting Inc. (QTR) Full time

    About the Role:We are seeking an experienced Information Security Risk Analyst to join our team at Quantum Technology Recruiting Inc. (QTR). In this role, you will be responsible for analyzing and mitigating security risks in our Information Security Risk Management and Governance programs.You will work closely with technology and business stakeholders to...

  • Information Technology Services Management

    3 days ago

    Toronto, Ontario, Canada CAAT Pension Plan Full time

    At CAAT, we're passionate about what we do. And it showsHere, you'll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn't just feel different at CAAT. It is different. We're one of the fastest-growing pensions in the country for a reason. We challenge the...

  • Information Technology Services Management

    2 weeks ago

    Toronto, Ontario, Canada CAAT Pension Plan Full time

    At CAAT, we're passionate about what we do. And it showsHere, you'll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn't just feel different at CAAT. It is different. We're one of the fastest-growing pensions in the country for a reason. We challenge the...

  • Information Technology Services Management

    4 days ago

    Toronto, Ontario, Canada CAAT Pension Plan Full time

    At CAAT, we're passionate about what we do. And it showsHere, you'll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn't just feel different at CAAT. It is different. We're one of the fastest-growing pensions in the country for a reason. We challenge the...

  • Information Security Analyst Lead

    7 days ago

    Toronto, Ontario, Canada DXC Technology Inc. Full time

    DXC Technology Inc. is seeking a skilled Information Security Analyst Lead to join our team. As a key member of our cybersecurity operations, you will play a critical role in ensuring the security and integrity of our clients' information systems.About the Role:We are looking for an experienced professional with a strong background in IT security to lead our...

  • Information Technology Services Management

    2 weeks ago

    Toronto, Ontario, Canada CAAT Pension Plan Full time

    At CAAT, we're passionate about what we do. And it showsHere, you'll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn't just feel different at CAAT. It is different. We're one of the fastest-growing pensions in the country for a reason. We challenge the...

  • Information Technology Services Management

    2 weeks ago

    Toronto, Ontario, Canada CAAT Pension Plan Full time

    At CAAT, we're passionate about what we do. And it shows Here, you'll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn't just feel different at CAAT. It is different. We're one of the fastest-growing pensions in the country for a reason. We challenge the...

  • Junior Information Security Analyst

    4 weeks ago

    Toronto, Ontario, Canada Soroc Technology Full time

    Job Title: Junior Information Security AnalystLocation: HybridDuration: 6-Month Contract (with potential for extension)- Assist in IT audits, ensuring compliance with security policies and regulatory requirements.- Support Identity & Access Management (IAM) processes, including user provisioning, role-based access control (RBAC), and access reviews.- Analyze...

  • Information Technology Service Management Specialist

    6 days ago

    Toronto, Ontario, Canada CAAT Pension Plan Full time

    Job DescriptionWe are seeking a highly motivated Information Technology Service Management (ITSM) professional to join our team at CAAT Pension Plan. As an ITSM analyst, you will play a critical role in improving the maturity and compliance of our ITIL-aligned processes.About the RoleThe successful candidate will be responsible for supporting key...

  • Information Management Analyst

    4 days ago

    Toronto, Ontario, Canada OSC Full time

    Business Unit: Fixed Term (Fixed Term), Full timeClosing Date: June 26, 2024The Ontario Securities Commission (OSC) is the statutory body responsible for regulating Ontario's capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The mandate of the OSC is to provide protection to investors...

  • Junior Information Security Analyst

    3 weeks ago

    Toronto, Ontario, Canada Soroc Technology Full time

    Job Title: Junior Information Security Analyst Location: Hybrid Duration: 6-Month Contract (with potential for extension) Assist in IT audits, ensuring compliance with security policies and regulatory requirements. Support Identity & Access Management (IAM) processes, including user provisioning, role-based access control (RBAC), and access reviews. Analyze...

  • Information Management Analyst

    3 days ago

    Toronto, Ontario, Canada OSC Full time

    Business UnitFixed Term (Fixed Term), Full timeClosing Date: June 26, 2024 The Ontario Securities Commission (OSC) is the statutory body responsible for regulating Ontario's capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The mandate of the OSC is to provide protection to investors...

  • Information Security Analyst – Information Technology – 3+ Years

    1 week ago

    Toronto, Ontario, Canada Lerners LLP Full time

    Information Security Analyst – Information Technology – 3+ Years - Toronto (Hybrid)Job Category: Information SystemsRequisition Number: INFOR001391Posted: March 21, 2025Employment Type: Full-TimeLocation: Toronto, ON M5V3M2, CANWith offices in London, Toronto, Strathroy and Kitchener, Lerners LLP provides a full range of legal services throughout...

  • Information Technology

    2 weeks ago

    Toronto, Ontario, Canada Sunwing Vacations Group Full time

    Information Technology - Analyst, IT Quality AssuranceFebruary 7, 2025About Us:Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own...

  • Information Technology Analyst

    2 weeks ago

    Toronto, Ontario, Canada Sterling Brokers Full time

    Sterling Brokers is disrupting the Group Benefits and Retirement landscape in Canada through our innovative application, integrating with the largest insurance carriers in Canada and global HRIS platforms, to administer a streamlined solution. We are the largest independently owned and operated Third Party Administrator (TPA) and Broker in Canada, and 4th...

  • Information Technology Analyst

    4 days ago

    Toronto, Ontario, Canada Sterling Capital Ltd. Full time

    Sterling Brokers is disrupting the Group Benefits and Retirement landscape in Canada through our innovative application, integrating with the largest insurance carriers in Canada and global HRIS platforms, to administer a streamlined solution. We are the largest independently owned and operated Third Party Administrator (TPA) and Broker in Canada, and 4th...

  • Information Technology Analyst

    3 days ago

    Toronto, Ontario, Canada Sterling Capital Ltd. Full time

    About Sterling BrokersSterling Brokers is disrupting the Group Benefits and Retirement landscape in Canada through our innovative application, integrating with the largest insurance carriers in Canada and global HRIS platforms, to administer a streamlined solution. We are the largest independently owned and operated Third Party Administrator (TPA) and Broker...

  • Information Risk Analyst

    4 weeks ago

    Toronto, Ontario, Canada Compunnel Inc. Full time

    We are hiring for our client from financial service industry.Job Title: Information Risk Management Analyst IIILocation Address: Toronto ONContract Duration: 1 year with possible extensionPayrate: CAD 65 - 70/hr. on T4Job Summary: We are seeking a detail-oriented and proactive Technology Risk Senior Analyst to join our dynamic team. Reporting to the Program...

  • Information Risk Analyst

    4 weeks ago

    Toronto, Ontario, Canada Compunnel Inc. Full time

    We are hiring for our client from financial service industry.Job Title: Information Risk Management Analyst IIILocation Address: Toronto ONContract Duration: 1 year with possible extensionPayrate: CAD 65 - 70/hr. on T4Job Summary: We are seeking a detail-oriented and proactive Technology Risk Senior Analyst to join our dynamic team. Reporting to the Program...