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Senior Advisor, Aftermarket Customer Compliance
4 weeks ago
OverviewWhen applicable, Bombardier promotes flexible and hybrid work policies.Why join us?At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.Bombardier’s Benefits ProgramWith our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:Insurance plans (Dental, medical, life insurance, disability, and more)Competitive base salaryRetirement savings planEmployee Assistance ProgramTele Health ProgramWhat are your contributions to the team?Build a more robust customer, supplier and partner compliance process across the various Customer touch points in the Aftermarket (account creation, publications subscription renewals, Smart services contracting and renewals, Service Center proposals, parts purchases etc)Proactively solicit Customer completion of the “know your Customer” due diligence questionnaire to in advance of transaction or service center visitResearch Customer contact data with a view to refresh and refine customer intelligence that will be analyzed by the PAC/Legal/Sanctions/Diligence teamBuild and prioritize research in accordance with a risk profile as predetermined by Ethics & Compliance for our customers and third-party providersEnsure all customer data is accurate, up-to-date and aligned across the platforms; meaning software tools (SAP, Salesforce, SFDC, Maximo, etc.) point of service delivery tools and platformsBuild a rapport with customers, suppliers and partner and gain their confidence to assist in the data gatheringInteract with other departments to assist with the data gathering such as CPMs, the Preowned team, any customer contact point ex Sales, Parts, FSR, Cust Service, Line Stations, Pubs etc.Analyze all customer processes and help build (relevant/appropriate activities to improve compliance whilst ensuring continuity of operationsAssist the business in the adoption of new compliance requirementsAssist in revising the “Customer Due Diligence for Customer Experience Transactions” directiveHow to thrive in this role?You have a minimum of 8+ years of experience (Aftermarket Business or Compliance related activities)You have a bachelor's degree in law, business administration or other relevant fieldyou have advanced knowledge of end-to-end aftermarket processes and tools (Pre-owned, Sales, Maintenance Parts, Tech Pubs, Warranty…)You are highly Proficient in developing and leveraging established relationships with Bombardier customers, suppliers, and partners.You have advanced knowledge of the various applications such as SAP, Salesforce, Access, etc.You are an expert in Excel and data manipulationYou are ighly proficient in analyzing large amounts of data and synthesizing it into meaningful information, analytics, project plans, and recommendations.You have thorough knowledge of aviation compliance requirements namely anti-corruption, sanctions, data privacyNow that you can see yourself in this role, apply and join the Bombardier TeamPlease note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.Job Senior Advisor, Aftermarket Customer CompliancePrimary Location Administrative Centre (CA)Organization Aerospace CanadaShiftEmployee Status RegularRequisition 9594 Senior Advisor, Aftermarket Customer Compliance #J-18808-Ljbffr
