Director, Client Value Proposition, Insurance

Director, Client Value Proposition, Insurance Join to apply for the Director, Client Value Proposition, Insurance role at Scotiabank Requisition ID: 241588 Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. Leads and oversees creditor insurance product development, management, and customer value proposition design for the Insurance Canada franchise by developing and managing product offerings that meet customer needs. Responsible for establishing relevant and meaningful offerings and collaborating on optimized customer journeys while ensuring business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures. Also responsible for supporting the English Caribbean Region with product strategy and development. Responsibilities Lead the design and development of new product offerings and continuous improvement to existing products. This includes all business line partner integration efforts with Credit Cards, RESL, Unsecured Line of Credit, Digital Factory and with our strategic insurance company partners. Collaborate on the design of optimized customer journeys across the entire insurance value chain in consultation with the Scotia Digital, CB technology, and internal and external business partners to drive improved value for our customers and overall retention, growth and profitability. Perform customer segmentation analysis (with Business Analytics) for optimized revenue and customer lifetime value analysis to drive the right solutions for each segment. Product Bundling & Pricing: Craft product bundles/discounts to increase customer retention and offer a competitive product. Understand product profitability drivers and contribution to NIAT. Leverage market research and develop competitive analyses in collaboration with the Sales Optimization & Growth team to inform business decisions. Internalize product expertise/knowledge across insurance products and carriers. Advise and work with external partners to define and evolve business needs and requirements for the Creditor platform evolution. Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions. Support the English Caribbean Market with product expertise as required. Create an environment in which the team pursues effective and efficient operations of respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Build a high‑performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vision/values/business strategy; managing succession and development planning for the team. Lead and drive a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Skills Highly knowledgeable in Creditor or other individual insurance products. 7+ years’ experience in developing insurance product strategy. Experienced in delivering transformational projects in a large company. Excellent persuasion and negotiating skills, to build constructive, supported solutions often in the absence of direct decision authority. Thorough understanding of insurance and financial planning concepts. Ability to manage multiple tasks at once, with limited support. Excellent planning and strategic thinking skills, with solid understanding of P/L levers and competitive landscape. Highly proficient PowerPoint skills with the ability to build long‑term strategies and execute on the plans. Bachelor’s degree in Business and/or MBA or advanced degree preferred. Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr