Bilingual Patient Care Specialist

2 weeks ago

Montreal Toronto Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Surrey Victoria London Halton Hills Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Shoppers Drug Mart Full time

Employer Industry: Retail Pharmacy Why consider this job opportunity: Competitive pay and purchase discount program Opportunity for career advancement and growth within the organization Supportive and collaborative work environment Chance to make a positive impact on patient care and community health Flexible working hours between 8:00 AM to 8:00 PM What to Expect (Job Responsibilities): Serve as the single point of contact for patients enrolled in the support program and their prescribing physicians Conduct welcome calls to gather information and inform patients about program offerings Act as a patient advocate by exploring options for medication funding and managing financial assistance Coordinate program services to ensure prompt access to therapy and self-injection training Collaborate with Program Management and other specialists to address patient concerns and needs What is Required (Qualifications): College Diploma or University degree is required 1-3 years’ experience in the healthcare or pharmaceutical industry, preferably in patient‑facing roles Experience with public and private third‑party drug reimbursement plans 1-3 years’ experience in a Customer Service or Call Centre setting Bilingualism (French & English) is mandatory How to Stand Out (Preferred Qualifications): Strong computer skills in a Windows environment and experience with customer relationship databases Demonstrated ability to work successfully in a fast‑paced, team‑based environment Excellent communication skills, both written and verbal Ability to analyze and interpret information, data, and regulations Flexibility to work longer hours or overtime as required #J-18808-Ljbffr

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