Customer Experience Associate

1 week ago

Lethbridge, Canada TD Full time

Job Title Customer Experience Associate Location Lethbridge, Alberta, Canada Hours 22.5 hours per week (part‑time) Line of Business Personal & Commercial Banking Pay Range CAD 22.00 – 27.21 per hour Job Description At TD Canada Trust, we serve as the frontline of TD Bank, building deep relationships with our customers and providing information and advice on services, products, and solutions. The Customer Experience Associate will perform a broad range of customer service transactions, promote products and services, and ensure a positive customer experience. Key Responsibilities Process financial transactions such as deposits, withdrawals, and bill payments according to standardized procedures, industry regulations, and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend suitable banking solutions while exercising discretion in confidential matters. Respond to and resolve customer concerns using standard procedures, escalating non‑standard issues as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes accurately and timely. Build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone informed about routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to enhance operational excellence. Qualifications High school diploma and/or at least 1 year of relevant experience; an undergraduate degree or equivalent is an asset. Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet use. Ability to exercise initiative, maintain accuracy and attention to detail while handling multiple tasks and changing priorities. Dynamic communication skills, able to connect verbally and in writing with diverse customers in a calm, courteous, and effective manner. Who We Are TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We deliver legendary customer experiences to over 27 million households and businesses worldwide. At TD, employees are guided by our vision to be the better bank and our purpose to enrich lives. Total Rewards Package Our Total Rewards package includes a base salary, variable compensation, and comprehensive benefits such as health and well‑being plans, retirement programs, paid time off, banking benefits, career development, and recognition programs. Additional Information Regular development conversations, training programs, and mentoring opportunities are available to support your growth. Accommodation requests for interview accessibility are welcomed. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr

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