Enterprise Tier 2 Member Support NOC Technician
2 weeks ago
• Xplore Business Network and Customer monitoring and support - Maintain and support operation of Fixed Wireless, Satellite and IP network elements (Point to Point, Access Points and, switches). • Outage management/ scheduled maintenance - Quickly assess impact and resolve emergency escalations while adhering to defined procedures. Accurately notify appropriate parties and follow up with providers as needed. • Network change requests - Monitor and report on all network change requests. Act as a liaison between Enterprise, Field Ops, Net Ops, Engineering and 3rd party providers for network related activities. • Ticket management/customer care support - Monitor escalated ticket queues and provide daily updates on status The ideal candidate will possess:
• The ability to effectively problem solve • Must be able to Multitask • Ability to interact and effectively communicate at various levels within the organization • Organizational skills • Functions well in a team environment • Has a broad knowledge of IT and business processes required in support of enterprise application delivery environments. • Previous experience with point to multipoint wireless networks and/or VSAT networks with an ISP would be an asset. • Background in the following technologies will be an asset: SNMP, HTTP, VLANs, Internet security software, VoIP, databases, email and web servers.
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process. Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs. Company Overview: Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
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Riding Mountain (Neepawa), Canada Xplore Inc. Full timeWe are seeking a Tier 3 - Member Support Specialist will be responsible for expanding, maintaining, operating, and optimizing the Xplore Business infrastructure and dedicated customer circuits & services. This position will be responsible for supporting Dealers, Contractors and Field Crews to resolve customer and network technical issues. The position will...
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