Director, Digital Authentication
5 days ago
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
Title and Summary
Director, Digital Authentication Overview
The Digital Payments team is looking for a Digital Authentication Director to lead the commercialization of Passkey authentication in the US and Canada. This individual will be the subject matter expert on payment authentication with a focus on building, enhancing, and commercializing authentication capabilities for both MDES network tokens and Identity Check, in partnership with key internal stakeholders. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Payment authentication will encompass biometric challenge authentication with device-based Passkeys and frictionless risk-based authentication and data sharing services.
Role
- Lead the successful adoption and launch of authentication services with the largest financial institutions and merchants.
- Shape the future of digital checkout with a focus on monetization, checkout conversion, and transaction success optimization.
- End-to-end product management responsibilities with a focus on the digital checkout experience.
- Bring Voice of Customer feedback to North America regional and global product management teams and ensure active dialogue and decision-making is made against the feedback.
- Partner with Global Product Management to build and enhance Mastercard's digital capabilities.
- Establish clear merchant and issuer-facing value propositions and narratives, with accompanied sales enablement materials.
- Identify industry trends and opportunities for Mastercard to expand our reach in digital payments and further drive value for our customers and the ecosystem.
- Perform robust market landscape analysis to identify new customer segments for Mastercard to focus enablement efforts (e.g., Merchants, Payment service Providers, Processors, etc.).
All About You
- Strong product management expertise with proven ability to execute highly complex projects, with multiple external and internal stakeholders.
- Ability to clearly articulate customer business requirements for internal sizing and development.
- Willingness and ability to effectively partner and collaborate to prioritize and influence product development.
- Operates with a sense of urgency and sees problems through to resolution.
- Strong business acumen and excellent communication and interaction skills - ability to develop strategic narrative and lead customer-facing technical conversations across different levels of the organization.
- Proven ability to act as a team player and to create trust in cross-functional relationships.
- Forward-thinking, with the ability to develop creative approaches to solve business situations.
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach;
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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