Techno Functional Consultant

3 weeks ago

Mississauga, Canada Wipro Technologies Full time

Title: Techno Functional Consultant - L2

Requisition ID: 34471

City: Toronto

Country/Region: CA

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution.

Responsibilities
  1. Bridging the gap between project and support teams through techno-functional expertise:
    • For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment.
    • Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines.
    • Provide techno-functional solution support for all the new business implementations while building the entire system from scratch.
    • Support the solutioning team from architectural design, coding, testing and implementation.
    • Understand the functional design as well as technical design and architecture to be implemented on the ERP system.
    • Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production.
    • Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions.
    • Write code as per the developmental standards to decide upon the implementation methodology.
    • Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise.
    • Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency.
    • Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly.
    • Support on-site manager with the necessary details regarding any change and off-site support.
  2. Skill upgradation and competency building:
    • Clear Wipro exams and internal certifications from time to time to upgrade the skills.
    • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain.
    • Write papers, articles, case studies and publish them on the intranet.
Performance Parameters
  1. Contribution to customer projects: Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT.
  2. Automation: Process optimization, reduction in process/ steps, reduction in no. of tickets raised.
  3. Skill upgradation: # of trainings & certifications completed, # of papers, articles written in a quarter.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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