Medical Assistant/ Patient Technician
3 weeks ago
- Greet and attend to patients in person and over the phone.
- Schedule appointments on the EMR system between doctors, Optometrist, and patients.
- Professionally assist doctors, staff, visitors, and patients.
- Answer all phone calls in a professional and courteous manner.
- Providing eye care information to the patient
- Liaise between other departments with discretion and professionalism
- Communicate medical results to patients under clinical supervision.
- Complete accurate documentation of patient visits.
- Maintain confidentiality of all doctors, Optometrist, Opticians, staff, and patient information.
- Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
- Adhere to policy and procedures during all activities.
- Handle daily reporting and communicating through Fax/email to referral doctors, optometrist, hospital and offices.
- Report any concern related to faxing and communication with external providers to site leads.
- Support customer care team by calling patients for clinic and OR booking.
- Perform all duties within HIPAA regulations.
- Ensure Clinic and exam rooms patient/medical technician rooms, and patient technician storage are kept neat and tidy.
- Taking ocular measurements (Training will be provided)
- Maintaining and cleaning ophthalmic instruments
- Ability to assist the ophthalmologist/optometrists/optician in preparing patients for treatments and procedures
- Ability to operate ophthalmic instruments and/or equipment (Training will be provided.
- Willing to relocate and help all departments, including but not limited to the front desk, diagnostic rooms, exam rooms, OR rooms, and customer care.
- Preferred bilingual Mandarin/ Cantonese and fluent English
- Bachelor’s degree or 2 years diploma, or an acceptable combination of education and experience.
- 2 years of experience in healthcare setup.
- Experience in the field of ophthalmology will be preferred.
- Previous experience at an ophthalmic clinic is a strong asset.
- Knowledge of OSCAR EMR is a strong asset
- Excellent communication skills, both oral and written, and computer skills
- Positive attitude, pleasant and professional manner in person and over the phone
- Availability to work evenings and weekends as needed
- Concord, ON: reliably commute or plan to relocate before starting work (required)
- Travel to other clinic locations in GTA as needed
- Oscar: 1 year (required)
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
- 8 hour shift
- Monday to Friday
- Bonus pay
- Oscar: 1 year (required)
- Eye care: 2 years (preferred)
- Medical office: 2 years (preferred)
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