Central Registration

Central Registration & Scheduling Clerk - Temporary Part‑Time (Multi‑Site) Join Muskoka Algonquin Healthcare as a Central Registration & Scheduling Clerk. We work together to provide outstanding integrated health care to our communities, delivering best patient outcomes with exemplary standards and compassion. This role supports two hospital sites: Huntsville District Memorial Hospital and South Muskoka Memorial Hospital. Role Overview As a Central Registration and Scheduling Clerk at MAHC you will: Answer incoming telephone calls on the main switchboard, directing callers to the appropriate extension/area or department, and escalating complex inquiries as needed. Greet patients and visitors, provide basic information, and direct them to appropriate contacts or services. Respond to inquiries regarding patient status using the hospital computer system and/or patient lists. Respond to and announce Code Alerts and direct calls in emergency situations. Assist individuals wishing to pick‑up or drop‑off packages during off‑hours. Ensure patient registration functions (inpatient/outpatient) are carried out efficiently by interviewing patients/families to collect and process registration information. Process admissions, discharges, and transfers. Receive and process appointment/test requisitions in accordance with appropriate procedures and protocols. Book appointments by telephone, interview patients to collect and validate demographics, financial data, and other required information. Provide preparation instructions for appointments. Contact patients’ physicians or notify patients directly regarding scheduling changes and/or cancellations of procedures. Required Education & Certification Certificate in a recognized Office Administration course or equivalent experience. Successful completion of a Medical Terminology course. Required Skills & Experience Significant recent clerical experience with excellent organizational skills. Excellent keyboarding and computer skills (≥60 wpm), proficiency with spreadsheets and word processing programs. Excellent interpersonal, verbal and written communication skills. Strong customer‑service orientation and ability to handle difficult situations with diplomacy and tact. Ability to organize and control all functions within the department. Knowledge of office equipment (computers, fax, photocopier, etc.). Ability to interpret instructions and fulfill requests accurately. Experience with healthcare‑oriented software programs. Ability to exercise good judgment, take initiative, and work independently. Previous hospital experience preferred. Willingness and ability to work days, nights, weekends, and to accommodate changing departmental needs. Additional Perks Staff referral program (Earn up to $1,000 for each successful permanent Part‑Time or Full‑Time new hire you refer). Extended health benefits (Permanent Full‑Time only). Enrolment in the Healthcare of Ontario Pension Plan (HOOPP). Collaborative and supportive team environment. Location Multi‑site: South Muskoka Memorial Hospital (Bracebridge) and Huntsville District Memorial Hospital (Huntsville). Applicants must reside within 125 km of one of the campuses or be willing to relocate prior to starting. Exceptions may be considered on a case‑by‑case basis. Hours of Work Must be available to work shifts including days, evenings, nights, and weekends. Shift and hour schedules may change according to departmental requirements and the collective agreement. Recruitment Process Submit your cover letter and résumé (PDF or Word) by the posting deadline. Applications must be submitted through this posting only; email and paper submissions are not accepted unless otherwise indicated. Conditions of Employment Proof of immunization and vaccination records (to the Hospital’s Occupational Health and Safety department). Legal entitlement to work in Canada. Satisfactory Criminal Record & Judicial Matters Check. Equity, Diversity and Inclusion MAHC is committed to a selection process and work environment that is inclusive and barrier‑free. We encourage applicants from all equity‑deserving groups, including but not limited to Indigenous peoples, racialised people, seniors, people living with disabilities, women, and those who identify as 2SLGBTQ+. Accommodation Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for the interview, please inform us at the time the interview is scheduled. #J-18808-Ljbffr