Team Lead, Customer Success
1 week ago
Team Lead, Customer Revenue SysAid is a dynamic SaaS company specializing in IT Service Management and generative/conversational AI. We serve over 4,000 clients worldwide and are recognized in the Gartner Magic Quadrant for Generative AI. As a Customer Success Team Leader, you will lead a global team of CSMs, serving as mentor, guide, and operational support in a fast‑growing environment. Who You Are Can empathise with customers and team members, always ready to understand and address challenges. Passionate motivator who inspires the team with dedication and creativity. Owns tasks and responsibilities, demonstrating accountability. Proactive team player who thrives in dynamic environments and prioritises tasks effectively. Responsibilities Player‑coach Manage your book of business and the lifecycle of account management activities, nurturing customer relationships. Develop strategic plans for growth opportunities in existing customer accounts. Articulate SysAid’s value proposition clearly and effectively. Drive customer adoption of our solutions, focusing on continuous improvement of satisfaction and retention. Leader Responsibilities Lead and motivate a team of Client Success Managers toward clients’ goals. Foster a positive, collaborative culture that encourages innovation and continuous improvement. Identify growth opportunities within team members’ account portfolios. Collaborate with cross‑functional teams, transmitting customer insights and feedback throughout the company. Monitor, collect, and escalates issues for proper internal and external follow‑up, communication, and resolution. Requirements 6+ years in customer success in the software B2B hi‑tech industry (SaaS/AI products). 2‑3 years of successful management experience. Proven ability to deliver client‑focused solutions based on customer needs. Results‑oriented with a strong track record in achieving business objectives. Exceptional leadership qualities, including high accountability, proactivity, and thoughtfulness. Hands‑on, can‑do mentality, in fast‑paced environments. Bachelor’s or Master’s degree in a relevant field. Years of experience leading CSMs. Strong understanding of SaaS principles and technologies. Excellent communication and interpersonal skills. #J-18808-Ljbffr
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Team Lead, Customer Success
1 week ago
Toronto, Canada SysAid Full timeTeam Lead, Customer Revenue SysAid is a dynamic SaaS company specializing in IT Service Management and generative/conversational AI. We serve over 4,000 clients worldwide and are recognized in the Gartner Magic Quadrant for Generative AI. As a Customer Success Team Leader, you will lead a global team of CSMs, serving as mentor, guide, and operational support...
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Customer Success Team Lead
2 weeks ago
Toronto, Canada LinkGraph Full timeJoin to apply for the Customer Success Team Lead role at LinkGraph Join to apply for the Customer Success Team Lead role at LinkGraph *This role is remote and open to any country, working in EST* Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve...
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Customer Success Team Lead
2 weeks ago
Toronto, Canada LinkGraph Full timeJoin to apply for the Customer Success Team Lead role at LinkGraph Join to apply for the Customer Success Team Lead role at LinkGraph *This role is remote and open to any country, working in EST* Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve...
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Team Lead, Customer Success
2 weeks ago
Toronto, Ontario, Canada SysAid Technologies Full time $120,000 - $180,000 per yearSysAid is a dynamic SaaS company specializing in IT Service Management while pioneering generative/conversational AI. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for Generative AI. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming...
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Customer Success Team Lead
6 days ago
Toronto, Canada LinkGraph Full timeJob Title Customer Success Team Lead (Remote within Canada, EST) Job Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon...
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Customer Success Team Lead
5 days ago
Toronto, Canada LinkGraph Full timeJob Title Customer Success Team Lead (Remote within Canada, EST) Job Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon...
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Customer Success Team Lead
2 weeks ago
Toronto, Canada LinkGraph Full time*This role is remote and open to any country, working in EST* Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley...
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Customer Success Team Lead
2 weeks ago
Toronto, Canada LinkGraph Full time*This role is remote and open to any country, working in EST* Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon...
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Customer Success Team Lead
2 weeks ago
Toronto, Canada LinkGraph Full time*This role is remote and open to any country, working in EST* Description Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley...
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Customer Success Team Lead
2 days ago
Toronto, Canada Archon Systems Inc Full time**Customer Success Team Lead** We are a rapidly growing startup helping small businesses outcompete the giants; we improve their inventory management (an underappreciated problem!) with our powerful yet easy-to-use software and hardware. We’ve been stable, bootstrapped and successful since 2007. We started by dominating the desktop inventory software...
