Senior Director, Quality Management

4 weeks ago

Old Toronto, Canada RBC Full time
p>As a Senior Manager within the AML Financial Intelligence Unit, reporting to the Director Canadian Banking Investigations, you will oversee the daily operations of a team that supports RBC Bank (Georgia) (RBCBG). You will provide guidance on investigations to Managers (Senior Investigators) and Investigators as required ensuring actions taken and outcomes achieved align with the complexity of the case and are consistent with department policies and regulatory expectations. You will oversee and manage the development and performance of your team members, including meeting established benchmarks of quality and quantity of cases.As a Senior Manager within the AML Financial Intelligence Unit, reporting to the Director Canadian Banking Investigations, you will oversee the daily operations of a team that supports RBC Bank (Georgia) (RBCBG). You will provide guidance on investigations to Managers (Senior Investigators) and Investigators as required ensuring actions taken and outcomes achieved align with the complexity of the case and are consistent with department policies and regulatory expectations. p>You will oversee and manage the development and performance of your team members, including meeting established benchmarks of quality and quantity of cases.Review investigative reports submitted for approval ensuring cases are worked in an efficient manner, within defined timelines, and completed in accordance with department policies, guidelines and regulatory expectations.Assess and respond to periodic quality assurance reviews for team as required.Collaborate with the local RBCBG team.Conduct regular check-ins with staff with a focus on their professional development and support for their career planning, as well as ensure employee development plans are in place and reviewed regularly.Provide updates as needed on staff performance and development to Director, Canadian Banking Investigations.Manage HR functions including onboarding and offboarding staff (posting positions, reviewing applicants and conducting interviews), along with overseeing the HR needs of team members.Work with other Senior Managers as well as internal partners in the development of AML guidance documents including processes and white papers.AML background in Investigations.US AML knowledge.Time management and organizational skills in order to manage workload and ensure established benchmarks for the team are met.We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation.Leaders who support your development through coaching and managing opportunities.AML Investigations, Communication, Conducting Investigations, Organizing, People Management, Stakeholder Engagement.Employment Type: Full time

Platform: GROUP RISK MANAGEMENT

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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