Partner Success Manager

About The Role We’re looking for a Partner Success Manager to join our Business Development team to help scale FreshBooks’ channel partner ecosystem. In this role, you’ll own the success of a portfolio of partners, ensuring they are onboarded seamlessly, activated quickly, and driving mutually beneficial growth. You’ll act as a trusted advisor, building strong relationships and enabling partners with the programs and insights they need to succeed. You’ll also run joint QBRs to ensure partner alignment and momentum. Beyond today’s portfolio, you’ll play a key role in shaping the future of our partnerships strategy. We’re looking for someone who thrives at managing relationships and owning growth strategies, a problem solver who takes initiative, influences across teams, and uses data and insights to guide partners toward meaningful results. Most importantly, you bring a 1 + 1 = 3 mindset, thriving on building partnerships that create outsized value for both our partners and our customers. What You’ll Do Own Partner Success: Take end-to-end ownership of the health, growth, and revenue impact of your partner portfolio Onboard & Enable: Lead onboarding for new channel partners, equipping them with training, resources, and playbooks to drive early activation. Manage a Portfolio: Build trusted, long-term relationships with our most strategic partners, acting as their primary point of contact and delivering a seamless partner experience. Activate Programs: Partner with Marketing and GTM teams to deliver joint campaigns for strategic partners and key verticals that build awareness and fuel acquisition. Drive Growth: Run quarterly business reviews, set joint strategies, and hold accountability for acquisition and revenue targets tied to your partners. Measure & Report: Track KPIs including lead referrals, conversions, pipeline contribution, and ARR/MRR impact; leverage data insights to optimize partner performance. Shape the Future: Influence the evolution of FreshBooks’ partner ecosystem and future partnership models. Deep Product Expertise: Become an expert in FreshBooks’ product, features, and workflows to guide partners in delivering maximum value to customers. What You’ll Bring 3 to 5 years of experience in channel partnerships, partner sales, business development, or account management within SaaS, fintech, or B2B. Proven experience building and executing partner programs and/or managing accounts to drive revenue growth. Strong communication and relationship-building skills, confident working with both commercial and technical stakeholders. Solid negotiation and persuasion skills, with the ability to influence and align partners to mutual growth goals. A commercial mindset — you connect partner activity directly to customer acquisition and revenue impact. Strong organizational skills — you manage multiple priorities, track progress, and consistently deliver on targets. Analytical mindset — you use data and performance metrics to drive decisions, optimize partner strategies, and demonstrate impact. Experience with CRM or PRM tools (e.g., Salesforce). A self-starter who thrives in fast‑paced, high‑growth environments. You’ll Stand Out If You Bring Experience In Building and scaling channel partnerships within a B2B SaaS organization. Experience with financial management software or the SMB ecosystem. About FreshBooks FreshBooks is a leading cloud‑based SaaS accounting software platform built for small business owners and consistently ranks #1 easiest to use. With an emphasis on keeping things simple and stress‑free wherever possible, FreshBooks makes the hard parts of running a business a little bit easier. With FreshBooks, our customers can get paid faster and spend less time on admin and paperwork, so they can focus on what they do best—growing their businesses. We believe in human‑centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments—remote, hybrid, and in‑office—all based on what’s best for the team, collaboration, and mental well‑being. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow, and make an impact on the lives of small business owners and accountants worldwide. Perks & Benefits 🩺 Comprehensive health and wellness benefits. Including a retirement savings program or pension plan matched to your local office, stock options for every full‑time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender‑affirming benefits dependent on your region, and more. 📚 Perks that matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in‑person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster. 🌱 Working environments to help you thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi. If you don't have access to a FreshBooks office, you receive a home office credit to set up your home office. 🤗 Supportive peer group, mentors, and leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job. Even if your experience doesn’t meet every bullet on the above lists, we’d love to learn more about you and why you think FreshBooks is the next step in your career. FreshBooks is an equal‑opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success. FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us by phone at 1‑416‑780‑2700 and/or email at accessibility@freshbooks.com. #J-18808-Ljbffr