Vice President, Operations, TD Insurance

Vice President, Operations, TD InsuranceTD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance protects clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top insurers in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct term life in Canada. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously.Job Description / AccountabilitiesDeliver back office administrative functions for TD Insurance to enable customer‑facing teams to focus on exceptional customer experiences.Oversee and lead the centralized, functionally aligned operational unit for TD Insurance businesses with over 365+ colleagues.Manage P&L of $100MM+/year in operating expenses, spanning employee, premium related (collections, printing & postage) and occupancy expenses.Lead projects and initiatives related to TD Insurance operations, including the development of process changes, integration of new services, governance around risk and controls, and continuous improvement.Pursue operational excellence, harnessing the power of productivity through automation, optimization, AI, GenAI capabilities.Lead the TD Insurance real‑estate strategy, including the development of location footprint strategy for corporate offices and auto centres, and execute against this strategy.Leverage partners in Enterprise Real Estate (ERE) to ensure market footprint and capacity needs are met.Own the annual premises strategic investment strategy for TD Insurance in consultation with ERE; owning and delivering on premises financials.Influence and represent the interests of operation functions in the business development strategies with an end‑to‑end view.Provide leadership and expertise to internal and external partners regarding projects and initiatives, through journeys or other delivery partners.Continuously identify ways to consolidate existing operations, explore sourcing or automation opportunities and integrate new work into the organization.Establish and maintain mutually agreed service level agreements (SLAs) with clients in insurance and ensure delivery against SLA performance metrics.Embed a continuous improvement mentality in the business, taking a leadership role in finding and executing against improvement opportunities.Drive automation and digitization of back‑office processes and move to straight‑through processing.Leverage rapid process automation and AI to optimize costs and improve efficiency.Drive results through effective performance management and reporting, thereby delivering an exceptional overall client experience.Oversee the Claims Excellence Team, identifying opportunities to improve operational efficiency, accuracy, and customer satisfaction of the overall claims process.Qualifications & ExperienceUndergraduate degree required; Post Graduate degree preferred.Minimum 7-10 years of progressive experience in leadership roles.Technology experience, leading large‑scale transformations and delivering AI‑driven solutions.Actuarial or Finance degree preferred.History of leading an operations function, making an impact, developing and executing on strategies and delivering superior results in both the short and long term.People leadership is key in this function; both the ability to effectively collaborate, influence and manage stakeholders across TD Insurance.Proven ability to manage a diverse group of employees in multiple locations is critical to success in this role.Powerful communicator who engages colleagues, business partners, external stakeholders at all levels.Skillful communication (written and verbal), negotiation and partnership skills to balance stakeholder input while remaining focused on delivering results that matter to senior leaders within TD Insurance.Comfort operating in ambiguity, testing & learning, failing fast, and remaining resilient under pressure.Experience integrating back‑office technologies with front‑office platforms.Strong understanding of automation tools to optimize back‑office functions.Expertise in working effectively in teams – requires a track record of working cross‑organizationally and with multiple stakeholders at varying levels.Demonstrated experience successfully leading large scale change initiatives.Drive collaboration and deliver synergies across where possible.Ability to role model and embrace TD Insurance’s Shared Commitments.Leadership SkillsCultivates and models the Colleague Promise to support colleague growth and foster a culture of care. Leads with authenticity and supports well‑being to represent TD Insurance’s brand.Builds and retains an engaged and diverse team that embraces diversity of thought, creativity, and curiosity. Values, respects, and listens to every colleague and customer, committing to a common goal and collaborating to move with speed and get things done.Identifies, recruits, and develops a diverse talent pipeline to innovate and maximize individual strengths, leading to better business outcomes.Encourages colleague development to achieve career and business objectives, providing timely feedback, motivation, appreciation, and recognition.Promotes a continuous learning culture by proactively seeking, listening to, and acting on feedback from peers and colleagues to improve the colleague experience.Fosters an environment that encourages sharing of knowledge, information, skills, and subject matter expertise among the team. Ensures timely management and escalation of issues and creates opportunities to collaborate with other functions and teams.Leads teams through change, creating an environment where they feel psychologically safe to challenge current practices.Models resiliency and flexibility, communicates a compelling vision with clarity, and empowers colleagues to drive innovation.Fosters a high‑performance culture by setting team targets and objectives, promoting ongoing feedback and coaching, and conducting quarterly check‑ins to drive accountability and business results.About TDThe TD is a global leader in the financial institutions sector. It represents the fifth bank in North America by its number of branches. Every day we offer a legendary client experience to more than 27 million households and businesses in Canada, the United States and around the world. Over 95,000 TD colleagues share their skills, talent and creativity to serve the bank, its clients and its communities. We are guided by our vision to be a better bank and by our mission to enrich the lives of our clients, our communities and our colleagues. TD is a company deeply committed to being a leader in client experience. That’s why we believe every colleague, regardless of business line, is in contact with the client. Parallel to the evolution of our operations and strategy, we innovate to improve client experience and create capabilities to shape the future of banking. Whether you have many years of experience in the banking sector or just starting your career in the financial services field, we can help you realize your full potential. You can count on our training and mentorship programs and on conversations about development and leadership to realize your full potential and achieve your goals. Our growth as a company reflects yours. #J-18808-Ljbffr