Mobile Mortgage Specialist

Work Location: Red Deer, Alberta, CanadaHours: 37.5Line Of Business: Personal & Commercial BankingPay Details: $0,00/$0.00 - $0,00/$0.00 CADThis role is eligible for commission based earnings. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.Job DescriptionCUSTOMERIdentify client life and financial goals, potential barriers, provide recommendations, and ongoing relationship / portfolio managementIdentify opportunities to refer clients to Partners (i.e., across Wealth, Retail, Small Business Banking, Commercial)Provide ongoing comprehensive reviews of clients’ financial circumstances and create long-term relationships by providing financial planning expertise and ongoing services.Create a legendary customer experience at every interaction and deliver a positive “First Impression’” by engaging customers in a range of sales, service and informational conversationsProvide sound advice to customers and look for ways to contribute to the ongoing improvement of the overall customer experienceSupport ONE TD by identifying and referring customers to internal Bank partners as appropriatePossess comprehensive knowledge of the real estate market, competitive offers in mortgage lending industry, and economic trendsProactively obtain expert knowledge of TD mortgage lending products and sound knowledge of productsEnsure customer problems are handled professionally, escalating issues to management when necessaryBuild and exhibit sales skills and credit knowledge and partner effectively within TD's employee-focused cultureWork closely with District Manager to make sales calls and conduct monthly coaching sessionsSHAREHOLDERContribute toward the achievement of sales and business development objectives by meeting or exceeding individual monthly sales targets of mortgage products and servicesProactively promote TD’s image within the business community through participation and leadership in community business groups, professional networking events, initiatives, fundraisers, etc.Support the development and implementation of reporting and processes in a compliant manner, adhering to guidelines established by business unit leadership, internal and external advisors, Audit, Risk, OSFI, and other governing bodiesUnderstand the market and mortgage lending industry within portfolio, to ensure value-added reporting and analysis is provided to your team and partners while mitigating risk to the BankConsistently exercise discretion in managing correspondence, information and all matters of confidentialityProtect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessaryMonitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities existAdhere to internal policies/procedures and applicable regulatory guidelines and keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impactsMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteComplete all compliance training and attestations within required timelinesBe knowledgeable of and comply with Bank and Industry Codes of ConductEMPLOYEE / TEAMParticipate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interestSupport the team by continuously enhancing knowledge/ expertise in own area and participate in knowledge transfer within the team and business unitKeep current on emerging trends/ developments and grow knowledge of the business, related tools and techniquesActively participate in the performance management process in support of own personal and professional development objectives, including coaching sessionsContribute to a fair and positive working environment that supports a diverse workforceParticipate in team meetings, employee surveys, action planning, and training sessionsContribute to the success of the team by willingly assisting others in the completion of assigned duties, provide training, coaching and/or guidance as appropriate.Act as a brand ambassador for your business area/function and the bank, both internally and/or externallyBreadth & DepthProfessional role with a focus on providing business development, customer relationship management and/ or sales advisory support within their own area of specialtyRequires expanded knowledge of products/services and key competitorsUnderstands key business and customer drivers and processes in the context of own workIdentifies referral opportunities at increasing levels of complexitySound knowledge of assigned customers’ needs, the competitive landscape and broader market factorsCoordinates activities and timelines across multiple teams to ensure customer needs are metExecutes a moderately complex sales or account management process, focusing on “features” selling and customer data gatheringInvestigates and analyzes possible alternative solutions and approaches based on documentation of the customer fact patternImpacts sales achievement of their own and related teamsSimplifies information to customers, clarifies unique situations and leads coordination of information to ensure service and standards are metWork performed under management guidance and supervisionMay identify and contribute to problem resolutionGenerally reports to a Manager or aboveExperience And / Or EducationUndergraduate degree or community college diploma preferredMinimum 3 years of experience working directly in a client facing, sales or relationship focused roleWho We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.Additional InformationWe’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. #J-18808-Ljbffr