Store Manager, Boul. de la Gappe

2 weeks ago

Gatineau, Quebec, Canada L'Equipeur Full time
  • Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
  • Enforces delivery of our operating model customer service standards.
  • Provide continuous feedback and coaching to Management & team members based on key metrics and observed behaviours through Shift Starters, 1 on 1s, and performance management coaching programs.
  • Meets established service levels agreements for in-store services and order fulfillment.
  • Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations

  • Demonstrates and follows up on execution of Mark's visual compliance standards, store maintenance and pricing standards.
  • Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly prices sweeps.
  • Leads the implementation and execution of standard operating procedures (SOPs).
  • Leads the execution of seasonal changeover as per seasonal merchandising plan.
  • Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
  • Oversees preparation for annual inventories.
  • Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Creates and/or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training

  • Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support.
  • Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
  • Communicates in a clear and concise manner to team, leading effective Shift Starter meetings/coaching sessions, keeping team well informed of pertinent information.
  • Completes and holds team accountable to complete required Triangle Learning Academy within timeframes.
  • Facilitate and lead team meetings.
  • Ensure execution of the Customer Experience and provides resolution for all customer concerns.
  • Develops and leads recruiting and hiring strategy for store, maintains a complete team.
  • Create succession plans through continuous training and development.

Leadership

  • Acts as a brand ambassador, promoting our stores, brands, and people internally and externally.
  • Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain Mark's performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
  • Follows the disciplinary process consistently and impartially.
  • Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you bring

  • Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support.
  • Proven ability to build and manage a daily, weekly plan for the department and store.
  • Exceptional communication skills.
  • Excellent organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years retail experience required.
  • High energy, enthusiasm and a drive to succeed.
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