E-store manager

2 months ago

Ottawa, Canada H&M Full time
p>As a Visual Merchandiser Manager, you contribute to an inspiring, elevated, & consistent customer experience by implementing visual standards and commercial excellence. Together with your store team, you will use your trend awareness to secure visual and commercial curation implementation according to the visual & commercial guidelines to actively drive sales in your store. You lead, coach, and develop strong Visual Merchandiser team through upskilling to secure a sustainable Visual Merchandiser talent pipeline within your store.Customer Sales & Profit Contribute to the total OMNI customer experience in your store by following up on the visual and commercial curation according to guidelines (In-direct) Represent yourself and the H&M Brand positively during customer interactions (Direct) Set, implement, and follow up on store visual & commercial goals with Store Manager, Area Visual Manager, and Store teams Lead your VM team to organize, plan, and prioritize workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager Launch and sign off the latest global campaigns and sale activities on time according to H&M Brand Standards with Store Management team & Area Visual Manager Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams Perform sales report (KPIs) follow-up, identify, and prioritize visual & commercial opportunities with Store Management team Ensure your VM team creates efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow-up actions in collaboration with Store Management team Follow up all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with Store Management team Keep up to date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers.Coach and develop your VM team to plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate our customer’s needs and enhance our shopping experience in store.Lead, inspire and educate your store team, keeping them up to date with seasonal changes, fashion trends, relevant visual & commercial information, in-store communication, including price perception.Coach and develop the visual and commercial skills for the VM and Store teams to secure high quality of product & commercial presentation according to guidelines.Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement.Responsible for recruiting, onboarding, performance management, upskilling, and development for talents and new colleagues with Store Manager & Area Team.Complete talent management and succession planning in your store for future talents to support business needs.Organize, provide, and carry out the visual & commercial upskilling for you and your colleagues.Ensure Store teams complete Visual Competences & Commercial 4 All trainings based on Regional & Sales Market learning and development goals.Support Sales Market and Area teams with talents for expansion (store projects) needs.Visual & Commercial Execution Responsible for the visual, commercial, and styling curation in the store based on commercial calendar, allocation, store activation plan and trends according to visual & commercial guidelines.Coach and follow up that your VM team carries out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure that the VM team creates clear trends and stories according to inspiration from the visual & commercial guidelines.Ensure your VM team secures window & styling execution accordingly to visual & commercial guidelines to create inspirational & commercial customer experience.Ensure your VM team maintains a good customer flow by maintaining commercial layout, fixtures to secure the best trend story placement.Ensure the VM and Store team executes a strong balance and maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements.In collaboration with Facilities Management, ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store.In collaboration with Area Visual Manager, ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout.Ensure your store has enough quantities of sale, and other activity including POS material according to local routines.Keep sales floor and back of house clean, organized, and safe according to local security guidelines.To be a successful and motivating Visual Merchandiser Manager, you are fashion interested, curious, and creative; li>With your extensive visual & commercial experience, you are able to be proactive, solution-focused, and flexible to achieve results cross-functionally.Experience from working as a Visual Merchandiser in store.Experience with being solution-focused to improve product presentation and commercial implementation in store.Good knowledge of retail management, visual, commercial & operational best practices, routines, and tools.Know how to manage, follow up and act on selling equation and weekly sales reports.We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.You will have access to a large global talent community, where career growth and aspirations have no limits.We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.We are committed to providing reasonable accommodations for applicants with disabilities. p>Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Hence all diversity dimensions are taken into consideration in our recruitment process.

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

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