Data Center Customer Operations V

OverviewData Center Customer Operations V at Equinix. Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.ResponsibilitiesQueue Management / Reporting: Review work orders in the queue and handle skilled requests that require deep understanding of standard operating procedures and adherence to commitment times; review expedited requests and redirect to appropriate team members; support cross functional teams by collaborating on customer tickets; maintain detailed written records of all work activity; ensure reporting is complete and accurate; create Purchase Orders (POs) and Purchase Requests (PRs); assign locks and keys where applicable; support creating reports to customers (e.g., power or access); update local asset databases and other systems.Installations: Handle requests requiring skilled rack and stack support of customer equipment; read skilled installation spreadsheet plans and support implementing installations; assist with building and installation of complex installs (e.g., intra-cage fiber tray, ladder rack, cabinets, cable management, grounds cabinets, two-post racks); perform tape changes and backup updates; recognize and raise advanced capacity concerns for infrastructure expansions and cabling; perform quality checks on cross-connects and on-site support tickets and suggest improvements.Cross-Connect: Support cross-connect work requiring deep understanding of operating procedures for installs, terminations, modifications, and testing; install and test cross-connect circuits (switched, multiplexed, etc.).Testing / Troubleshooting: Support skilled requests on standard layer 1, 2 and 3 cross-connect certification testing; troubleshoot skilled circuits; assist with advanced testing and troubleshooting.Stakeholder Partnership: Monitor stock levels and coordinate reordering with the appropriate teams; provide escalation support for work order expedites; partner with internal stakeholders on cross functional work.Customer Management: Support customer satisfaction through timely and precise order execution and quality assurance; deliver high-level service and an excellent customer experience; support sensitive customer situations; manage time expectations for new deployments and existing alterations; support customers on-site with access control and escorting services; serve as point of contact for skilled customer requests, exceptions or escalations.Projects: Support advanced installations; provide input and identify problems with drawings; assist with verification of custom projects; support vendors on Data Center projects; perform quality assurance on new customer installations or deployments.Training: Support standard operating procedures and best practices to maintain high service levels; coach others on operations procedures and basic safety; mentor more junior team members as needed.QualificationsTypically requires a high school diploma and 4-6 years of equivalent work experience.Compensation and LocationThe targeted pay range for this position in Canada is 67,200 - 100,800 CAD per year. Pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at posting and may be updated based on business needs. Individual pay is based on job-related skills, experience, and relevant education and/or training; the base pay may be eligible for bonus and benefits depending on the position.BenefitsEquinix Benefits: We offer competitive, inclusive, sustainable, connected and efficient benefits. Employee Assistance Program is available to all employees. Canada Core Benefits include healthcare coverage, life and disability insurance, retirement plans (Defined Contribution Pension Plan, Group Retirement Savings Plan, and Tax-Free Savings Plan), vacation and paid holidays. Eligibility applies and benefits terms may change at Equinix discretion.Equinix is committed to an open employment process for all individuals, including those with a disability. If you need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, veteran status, disability, or other protected status under applicable law. #J-18808-Ljbffr