Retail Sales Lead

3 days ago

West Vancouver, Canada Tapestry, Inc. Full time

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Stuart Weitzman shoes are designed for high fashion and high function. Known for over 35 years for its artisanal Spanish craftsmanship and precisely-engineered fit, the luxury footwear brand inspires women around the world to shine with confidence with every step.

Stuart Weitzman is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title: Sales Lead, North American Retail

Primary Purpose: Deliver sales to achieve store AOP and individual goal, execute company initiatives and operational standards.

The successful individual will leverage their proficiency in sales to:

  • Support the customer experience and teamwork environment to achieve store and individual sales plan.
  • Exhibit the competencies listed below with a focus on Drive for Results and Customer Focus.
  • Mentor, motivate, and develop team to deliver Stuart Weitzman’s Selling Ceremony and operational standards.
  • Stay current with the market competition, fashion trends, and client shopping behaviors.
  • Deliver a bold, energetic, purpose-driven customer experience.
  • Consistently and in a timely manner, complete all types of operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Stuart Weitzman standards.
  • Process shipments as needed.
  • Replenish inventory on sales floor as needed.
  • Collaborate with Store Manager and Assistant Manager to elevate selling culture.
  • Adhere to all Stuart Weitzman policies and procedures including Loss Prevention.
  • Collaborate with Store Manager and Assistant Manager to support the team in elevating client experience and sales.
  • Perform and supervise store opening and closing procedures.
  • Be a brand ambassador of Stuart Weitzman.

The accomplished individual will possess:

  • Strong communication skills both oral and written.
  • Excellent organization and attention to detail.
  • Knowledge of POS, Microsoft Office, and basic computer skills (including iPads, Internet, Mobile POS).

The accomplished individual must have:

  • Ability to execute at a fast pace.
  • Ability to maneuver sales floor and stockroom; climbing, bending, and kneeling are required.
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
  • Ability to meet SW Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays.

An outstanding professional will have:

  • 1-3 years of similar retail experience preferred.
  • High school diploma or equivalent work experience preferred.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish
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