Technical Consultant Professional Services · ·

3 weeks ago

Toronto, Canada Penny Jar Capital, LLC Full time

Why you will love this opportunity

You have a passion for solving customer problems. You are looking for an opportunity to learn new things and to collaborate across engineering, sales and customer teams to resolve complex use cases. You enjoy solving complex business problems and developing creative solutions that support a broader range of use cases.

As the Technical Consultant, you have a high proficiency in translating business problems into solutions leveraging the out of the box configuration capabilities of Nue as well as technical solutions based on Nue APIs, pricing plugins, and other customized solutions. You always ensure that the solution provided is delivering business value. The ideal candidate has 5+ years of experience in implementing and integrating software solutions, ideally in Billing, CRM or ERP domains.

You manage multiple complex tasks and priorities while maintaining the ability to engage with team members and clients in a professional and timely manner. You exude technical confidence to other team members and the client. You communicate professionally and in the correct business form with team members and clients.

You will serve as the primary/sole technical consultant for small projects and less complex mid-size projects. As experience increases, you will assume responsibility for being the sole consultant on more complex projects or for large deliverables on complex Enterprise and Mid-Market projects.

Job Role and Responsibility

You will work with the Professional Services team to lead the customer technical design and implementation. You will provide deep technical expertise and guidance on integration, configuration and customization of the Nue platform. You are a hands-on leader that can manage multiple complex tasks and priorities simultaneously while maintaining the ability to engage with team members and customers in a professional and timely manner. You have a high proficiency in translating business problems into solutions, while leveraging the capabilities of Nue. You will always ensure that the solution provided is delivering business value.

What You’ll Be Working On

  • Lead technical deep dives with the customer.
  • Deliver customized solutions as needed, including integrations with ERP and other third-party systems.
  • Configure Nue to support use cases, identify areas of complexity and technical solutions.
  • Provide the customer with expertise on Nue API, integration best practices, data import, including guidance and support for Analytics.
  • Provide support to Nue customers.
  • Own and drive technical customer implementations from start to finish.
  • Become an expert on the product domain from both a business and technical perspective.
  • Work with the engineering team to drive product solutions.
  • Work with your Solution Architect and other team members to ensure proper application of all phases of the systems development life cycle (SDLC), and that completion dates are met.

We Are Looking For

  • Minimum of 3-5 years in implementing and integrating software solutions, ideally in Billing, CRM or ERP domains.
  • Previous consulting experience implementing software solutions is a plus.
  • Strong Salesforce administration and Apex experience.
  • Solid understanding of object oriented technologies to develop software solutions.
  • Strong PL/SQL skills required.
  • Experience in REST API and web services is required.
  • Experience using an integration and automation platform like Tray.io is required.
  • Experience in Order-To-Cash (O2C), Accounts Receivable (AR), and/or General Ledger (GL) is a plus.
  • Ability to accurately scope, plan and estimate the level of effort for tasks, with an appropriate balance of risk and effort.
  • Excellent spoken and written English.
  • Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
  • Ability to work with global teams.
  • Customer empathy is a must.
  • Positive attitude and the ability to stay calm under pressure.
  • Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge.
  • Willing to work in a fast paced startup environment.

How to Apply

If you are passionate and eager to contribute to a cutting-edge revenue lifecycle platform, we’d love to hear from you.

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