Pharmacy Manager

Shoppers Drug Mart600 Murphy Rd, Sarnia, Ontario, N7S 5T7 Why this role is important To manage the overall operations of the Pharmacy, including providing consultation to both customers and healthcare providers, practicing to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary. Summary Lead pharmacy operations and ensure compliance with all regulatory, privacy, and safety requirements. Duties & Responsibilities Pharmacy and Customer Service – acknowledge and greet all customers approaching the pharmacy. Practice within federal/provincial regulatory and legal requirements. Ensure all privacy requirements are met, including customer confidentiality and consent management. Provide counselling on prescriptions and over‑the‑counter or behind‑the‑counter products. Practice to the full extent of expanded scope with Professional Services, within your capability. Be clearly identifiable to the public. Ensure accuracy and appropriateness of all prescriptions dispensed. Communicate with other healthcare professionals within the circle of care to provide customer care. Maintain all records required in accordance with legislation, standards of practice, and policy. Workflow and Inventory Management Control access to the dispensary with respect to inventory and patient confidentiality. Review and maintain workflow queues on a daily basis. Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures. Review stock to identify expired inventory. Oversight of current stock levels and medication orders from wholesaler. Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reported to Health Canada and regulatory bodies. Operations Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the pharmacy. Involvement with financial reports as appropriate. Read and action store communications on in‑store web. File incident reports when any customer or staff medication or privacy incidents occur. Experience, Skills & Qualifications Independent thinking and decision making – makes decisions when dealing with issues or problems. Plan, coordinate and delegate assignments and provide coaching to pharmacy colleagues. Proven ability to drive and build the business, lead by example and support enterprise programs. Commitment to providing exceptional customer service. Superior customer relations skills and a strong sense of professionalism. Strong problem‑solving skills, including experience formulating and executing action plans. Strong personal computing skills and knowledge of pharmacy systems – a definite asset. Ensure all health & safety procedures are followed to provide a healthy and safe work environment. Complete mandatory training and voluntary continuing education workshops, as needed. Why work at Shoppers Drug Mart Acting as consultants, supporting internal customers and the Associate‑Owners, you will gain experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay, and online learning through Academy. Take ownership of your work and find more ways to care about your work, co‑workers, customers, and community. How You’ll Succeed At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open‑minded, responsive to change, and up to the challenges provided in a fast‑paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Job Codes: J2WRTL, J2WRRX #J-18808-Ljbffr