IN Associate

IN Associate - Customer Success (Gurugram) Join to apply for the IN Associate - Customer Success (Gurugram) role at Sporty Group. About Sporty Group Sporty Group is a consumer internet and technology business with an unrivaled sports media, gaming, social, and fintech platform, serving millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents. The company fosters a healthy, positive, and collaborative remote environment for its Customer Success team, encouraging excellent communication skills and resolving issues with logical reasoning. Responsibilities Handling customer queries on Web Chat, E-mails, and social media Educate current and potential customers with product and service information Maintain accurate customer records Identify and escalated priority issues to the Team Leader and Ops Team Actively participate in team meetings Handle all queries in a polite, professional manner Probe and troubleshoot customer queries and provide a suitable and satisfactory solution Educate customers on services and processes Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Follow internal policies, procedures, and processes Work collaboratively with the team Requirements A bachelor’s degree from any stream if a Fresher Minimum HSC with a minimum of 1 year of relevant experience Fluent in written and spoken English Good typing skill Passionate about customer care Able to work well under pressure and under minimum supervision A fast learner who can work with set targets Must be time flexible and able to work in a rotational shift system, including public holidays and weekends Benefits Annual Performance Bonus Night Shift Allowance Overtime Payment Referral Hire Bonus Health and Life Insurance IT Asset provided 5 days working Paid leaves of 21 days (excluding 12 public holidays) Team fun activities Quarterly Team Outings Highly talented, dependable co-workers in a global, multicultural organization Our teams are small enough for you to be impactful Our business is globally established and successful, offering stability security to our Team Members Interview Process On-site 30 min Aptitude Test, On-site screening with our Talent Acquisition Team, On-site 20 min writing test, On-site interview loop with 2 x CS Team Members (30 mins each), Followed by an offer discussion on the same day. Working at Sporty The top-down mentality at Sporty is high performance-based, meaning we trust you to do your job with an emphasis on results. Employees can choose their own hours as long as they collaborate and participate in stand‑ups. Sporty offers the security of a global business with the agility of a startup, and we prioritize building the best platform through tech excellence and a supportive culture. #J-18808-Ljbffr