Assistant Store Leader

7 days ago

Prince George, Canada The Home Depot Canada Full time

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for Customers by meeting their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that these strategies and objectives are executed successfully. ASMs must analyze trends, solve problems and develop themselves and their Associates in order to maximize contribution to store success. They must also be capable of working with Associates, the Store Manager and other ASMs to accomplish goals.

Position Responsibilities:
  1. Providing the Home Depot shopping experience for Customers (e.g., ensuring that Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
  2. Using the racetrack and coaching other Associates and Department Supervisors to use the racetrack to proactively seek and satisfy Customers
  3. Ensuring sufficient scheduling to meet customer demand in all areas of responsibility
  4. Training Associates to provide quality customer service
  5. Ensuring that store events are appropriately scheduled and communicated
  6. Ensuring all Special Order/Install Customers are satisfied with their products or services
  7. Recruiting and placing Sales Associates with the appropriate skills for special order/installs (e.g., technical background, closing and follow-up skills)
  8. Ensuring specialty areas (e.g., Flooring, Kitchen, Appliance, Millwork & Decor) are adequately staffed to meet both scheduled appointments and immediate customer demand
  9. Setting departmental sales goals and monitoring them regularly
  10. Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions
  11. Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance-based pay increases
  12. Driving productivity on the sales floor (e.g., balancing the number of associates to the customer demand throughout the store)
  13. Communicating store and Home Depot objectives to associates
  14. Coaching, training and developing associates by providing both informal (e.g., on-floor coaching) and formal (e.g., written evaluation) job performance-based feedback
  15. Communicating clear career paths for associates
  16. Taking appropriate actions to minimize turnover in all customer service areas
  17. Preparing, leading and utilizing the Chalk Talk process to communicate store sales, event and promotional activity (Monthly Playbook) to all store associates with a particular focus on Customer Service Associates
  18. Assessing associates' training needs as it relates to all aspects of sales and customer service (e.g., product, process knowledge and customer service skills) and implementing plans for improvement
  19. Knowledge of all Home Depot programs and services including ability to communicate these programs and services to customers and associates (e.g., Credit, SF&I, ESPs, Pro Sales and Tool Rental)
  20. Knowledge of and ability to train sales and inventory reports as they relate to Key Performance Indicators for assigned departments and store
  21. Maintaining department profitability through report analysis (e.g., VOC & Store Walk reports), identifying trends, defining problems and developing appropriate responses for assigned departments and store
  22. Developing and communicating store standards for Customer Service to Associates
  23. Developing strategy with Store Manager and other ASMs in order to drive store sales and profitability
  24. Leading Associates, and working with peers and Store Manager to anticipate and solve problems and plan for upcoming events, seasonal changes etc.
  25. Making certain that all daily inspections are completed
  26. Following up on all safety audit, accident reporting and investigation issues
  27. Taking an active role in the execution of safety awareness programs
  28. Verifying deposits, markdowns, deliveries, time slips, refunds, etc.
  29. Following standard operating procedures to open and close the store when scheduled
  30. Responding to emergency situations appropriately
  31. Safety expectations for this role are outlined under The Home Depot Canada Environmental Health & Safety Management system element under 'Supervisor'.
  32. Other related duties as assigned by the Store Manager
Experience/Knowledge Required:
  1. Must fulfill minimum time-in-position (1 year) and performance management code requirements (V2 – Valued Associate, Well Positioned)
  2. Minimum 2 years of management experience
  3. Excellent customer service skills
  4. Good communication skills
  5. Computer experience is a must
  6. Strong analytical and problem-solving skills
  7. Strong team player
  8. Strong work ethic, sense of responsibility and attention to detail and confidentiality
#J-18808-Ljbffr

  • Retail Store Supervisor

    4 weeks ago

    Prince George, British Columbia, Canada Northwood Liquor Store Full time

    Join Northwood Liquor Store as a Retail Store Supervisor, where you will play a pivotal role in driving sales growth and providing exceptional customer service. As an Operations Leader, you will oversee the daily activities of the store, ensuring seamless execution of tasks and maintaining a clean, well-organized environment.Key ResponsibilitiesSales and...

  • Assistant Store Leader

    4 weeks ago

    Prince George, Canada Spencer's & Spirit Halloween Full time

    Hourly rate ranges from $19.65 - $19.90 per hour and is dependent upon qualifications and experience.Brand: Spencer'sPosition: Assistant Store ManagerThe Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager supports the Store Manager in various tasks involved in the overall operation of a store,...

  • Assistant Store Leader

    2 weeks ago

    Prince George, Canada Natural Factors Full time

    Job DetailsHourly rate ranges from $19.65 - $19.90 per hour and is dependent upon qualifications and experience.Brand: Spencer'sThe Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager supports the Store Manager in the overall operation of the store, ensuring maximum sales and profitability by...

  • Assistant Store Leader

    1 week ago

    Prince George, Canada The Home Depot Canada Full time

    With a career at The Home Depot, you can be yourself and also be part of something bigger.Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for Customers by meeting their project needs quickly and fully. They work with the Store...

  • Assistant Store Manager Leader

    1 month ago

    Prince George, British Columbia, Canada Spencer's Full time

    About the RoleWe are seeking an experienced Assistant Store Manager to join our team in Canada. As a key member of our management team, you will be responsible for establishing and maintaining exceptional Guest Services, supporting the Store Manager in various tasks, and ensuring maximum sales and profitability.Key Responsibilities:Develop and implement...

  • Assistant Store Manager

    4 months ago

    Prince Albert, Canada Warehouse One - The Jean Store Full time

    **Assistant Store Manager** **Prince Albert, SK** As an Assistant Store Manager with Warehouse One, you can make a direct impact in your store’s success! In this role, you get the opportunity to model outstanding customer service, take ownership in your store’s sales performance and operations, and coach team members to be their best. **What’s in it...

  • Assistant Store Manager

    6 months ago

    Prince Albert, Canada Warehouse One - The Jean Store Full time

    **Assistant Store Manager** **Prince Albert, SK** As an Assistant Store Manager with Warehouse One, you can make a direct impact in your store’s success! In this role, you get the opportunity to model outstanding customer service, take ownership in your store’s sales performance and operations, and coach team members to be their best. **What’s in it...

  • Assistant Store Manager

    6 months ago

    Prince Albert, Canada Warehouse One - The Jean Store Full time

    **Assistant Store Manager** **Prince Albert, SK** As an Assistant Store Manager with Warehouse One, you can make a direct impact in your store’s success! In this role, you get the opportunity to model outstanding customer service, take ownership in your store’s sales performance and operations, and coach team members to be their best. **What’s in it...

  • Sales Team Leader

    2 months ago

    Prince George, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    beBee Professionals in Prince George is seeking an experienced Sales Team Leader to drive the performance of our retail store. You will be responsible for overseeing daily sales operations, training staff, and ensuring excellent customer service.Key Responsibilities:Lead and motivate the sales team to achieve sales targets.Provide training and coaching to...

  • Assistant Store Manager

    6 months ago

    Prince George, Canada JYSK Canada Full time

    Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career? As one of world’s leading, and fastest-growing home furnishing retailers, we know what it takes to build a satisfying career. **The **Role**: As the Assistant Store Manager, you will assist the...

  • Retail Shift Leader

    4 months ago

    Prince George, Canada Canna Cabana Full time

    Canna Cabana is actively seeking Part-Time  Shift Leaders  who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit. Duties and Responsibilities: Provide assistance to store management in supervising and...

  • Store Management Leader

    4 weeks ago

    Prince George, British Columbia, Canada Savers Full time

    About UsSavers is a purpose-driven company that champions reuse and inspires a future where second-hand is second nature. Our mission is to make a positive impact on the planet and local communities.Salary Range$39,000 - $51,480 per year, depending on location and experience.Job DescriptionAs a Retail Store Supervisor at Savers, you will play a key role in...

  • Senior Assistant Store Manager

    2 months ago

    Prince George, Canada Spencer's & Spirit Halloween Full time

    Hourly rate ranges from $21.90 - $22.15 per hour and is dependent upon qualifications and experience.The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring maximum sales and...

  • Production Store Leader

    4 weeks ago

    Prince Albert, Saskatchewan, Canada Savers Value Village Full time

    Job OverviewWe are seeking a highly skilled Production Store Leader to join our team at Savers / Value Village.About UsSavers is one of the largest for-profit thrift operators in the United States, Canada, and Australia. Our mission is to champion reuse and inspire a future where second-hand is second nature. We supply our stores with gently-used items that...

  • Senior Assistant Store Manager

    4 months ago

    Prince George, Canada Spencer's & Spirit Halloween Full time

    The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager supports the Store Manager in various tasks involved in the overall operation of a store, ensuring maximum sales and profitability by developing staff, controlling expenses and shrinkage, as well as managing all aspects of merchandising and...

  • Assistant Store Manager

    2 weeks ago

    Prince George, Canada Spencer's Full time

    Hourly rate ranges from $19.65 - $19.90 per hour and is dependent upon qualifications and experience.Brand: Spencer'sThe Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks involved in the overall operation of a store, ensuring...

  • Alternance - Assistant.e shop manager

    3 months ago

    Prince George, Canada Warehouse One - The Jean Store Full time

    p>Assistant Store Manager As an Assistant Store Manager with Warehouse One, you can make a direct impact in your store’s success! In this role, you get the opportunity to model outstanding customer service, take ownership in your store’s sales performance and operations, and coach team members to be their best.50% off clothing and accessories (for...

  • Assistant Store Manager Lead

    2 weeks ago

    Prince George, British Columbia, Canada Spencer's Full time

    We are looking for a highly skilled and experienced Assistant Store Manager to join our team. This role will be responsible for supporting the Store Manager in overseeing the day-to-day operations of the store, ensuring maximum sales and profitability.The ideal candidate will have prior retail and/or management experience, with a strong background in staff...

  • Assistant Store Manager

    2 weeks ago

    Prince George, Canada Spencer Gifts Full time $20

    Job Details Hourly rate ranges from $19.65 - $19.90 per hour and is dependent upon qualifications and experience. Brand: Spencer's The Assistant Store Manager is responsible for establishing and maintaining Guest Services. The Assistant Manager is responsible for supporting the Store Manager in the various tasks...

  • Store Manager

    6 months ago

    Prince George, Canada H&M Group Full time

    Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M . Job Description At H&M We believe that it’s when you mix and...