Transformation and Operational Excellence Manager

2 weeks ago


Quebec, Canada La Maison Simons Full time

Transformation and Operational Excellence Manager Key player in the implementation of strategic projects aimed at improving customer service, operational efficiency and supporting operational changes. Work in constant collaboration with IT, stores, operations, finance, unified commerce and other partners to deploy innovative technologies and processes, while ensuring a smooth transition for all stakeholders. Key Responsibilities Lead and coordinate strategic transformation projects and other major operational initiatives. Ensure the management of the project roadmap, compliance with deadlines, budgets and defined objectives. Analyze and manage risks related to project execution, adjusting plans as necessary to ensure success. Identify and implement continuous business process improvement initiatives to strengthen service excellence, employee experience, and efficiency. Support teams in the transition phase, addressing potential resistance and facilitating buy‑in to change. Create communication materials (presentations, newsletters, etc.) and design, organize and lead sessions to share the objectives, progress and benefits of the project with all the teams. Implement performance indicators to monitor project results and measure the impact on operations and customer satisfaction. Ensure regular follow‑up with management and stakeholders on progress made, successes, as well as challenges encountered. Desired Profile Hold a bachelor's degree in industrial engineering or operations management. Experience in retail and/or project management is an asset. Strong analytical and interpersonal skills. Master the fundamentals of business processes and project management. Natural leadership to support teams in times of change and transformation. Strong ability to communicate clearly and effectively, both orally and in writing, in French and English. Demonstrate versatility, team spirit and agility in coordinating several initiatives simultaneously. Experience in retail and/or project management (an asset). Key Benefits Offered Telemedicine service and assistance program for staff members and their families. Group insurance plan and RRSP, with employer contribution. Up to 40% off your purchases at Simons. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industry Retail #J-18808-Ljbffr



  • Quebec, Canada La Maison Simons Full time

    A prominent retail company in Quebec is seeking a Transformation and Operational Excellence Manager. This mid-senior level role involves leading strategic transformation initiatives to enhance customer service and operational efficiency. The ideal candidate will hold a relevant bachelor's degree, possess strong analytical and interpersonal skills, and be...


  • Quebec, Canada Glmconseil Full time

    Une entreprise dynamique recherche un(e) conseiller(ère) en excellence opérationnelle pour guider ses clients vers une productivité accrue. Ce rôle clé implique l'analyse approfondie des processus organisationnels, le développement de solutions adaptées et la formation des gestionnaires pour instaurer une culture d'amélioration continue. Vous serez...


  • Quebec, Canada Glmconseil Full time

    Une entreprise dynamique recherche un(e) conseiller(ère) en excellence opérationnelle pour guider ses clients vers une productivité accrue. Ce rôle clé implique l'analyse approfondie des processus organisationnels, le développement de solutions adaptées et la formation des gestionnaires pour instaurer une culture d'amélioration continue. Vous serez...


  • Quebec, Canada Glmconseil Full time

    Une entreprise dynamique recherche un(e) conseiller(ère) en excellence opérationnelle pour guider ses clients vers une productivité accrue. Ce rôle clé implique l'analyse approfondie des processus organisationnels, le développement de solutions adaptées et la formation des gestionnaires pour instaurer une culture d'amélioration continue. Vous serez...


  • Quebec, Canada Glmconseil Full time

    Une entreprise dynamique recherche un(e) conseiller(ère) en excellence opérationnelle pour guider ses clients vers une productivité accrue. Ce rôle clé implique l'analyse approfondie des processus organisationnels, le développement de solutions adaptées et la formation des gestionnaires pour instaurer une culture d'amélioration continue. Vous serez...


  • Quebec, Canada Vegpro International Inc. Full time

    Reporting to the Senior Manager, Operational Excellence, the Specialist – Operational Excellence plays a strategic role in optimizing processes across both manufacturing operations and the organization’s administrative and support functions.As an expert in continuous improvement, Lean, and Six Sigma, this person acts as a catalyst for change and...


  • Quebec, Canada Vegpro International Inc. Full time

    Reporting to the Senior Manager, Operational Excellence, the Specialist – Operational Excellence plays a strategic role in optimizing processes across both manufacturing operations and the organization’s administrative and support functions. As an expert in continuous improvement, Lean, and Six Sigma, this person acts as a catalyst for change and...


  • Quebec, Canada La Maison Simons Full time

    A leading retail company in Quebec is seeking an experienced professional to lead strategic transformation projects aimed at improving customer service and operational efficiency. The ideal candidate has a Bachelor's degree in industrial engineering or operations management and strong analytical and leadership capabilities. This role offers competitive...


  • Quebec, Canada CHROME TECHNOLOGIES Full time

    Une entreprise technologique innovante recherche un Accompagnateur agile permanent basé à Québec. Le candidat idéal possède plus de 10 ans d'expérience et des certifications Agile. Vous faciliterez l'adoption des pratiques Agile au sein de l'organisation et former les équipes pour assurer leur transformation. Le poste nécessite une présence en...


  • Quebec, Canada CHROME TECHNOLOGIES Full time

    Une entreprise technologique innovante recherche un Accompagnateur agile permanent basé à Québec. Le candidat idéal possède plus de 10 ans d'expérience et des certifications Agile. Vous faciliterez l'adoption des pratiques Agile au sein de l'organisation et former les équipes pour assurer leur transformation. Le poste nécessite une présence en...