Customer Experience Lead

1 week ago


Sharon, Canada Skelton Truck Lines Full time

A transportation company located in Sharon, ON is seeking a Customer Experience Manager to lead the Operations team's efforts in customer service. Responsibilities include managing a team, optimizing customer interactions, handling escalations, and collaborating across departments to enhance service quality. The ideal candidate has over 10 years in customer service, preferably within transportation, and strong analytical skills. This position is on-site.
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