Junior Customer Success Manager

Join to apply for the Junior Customer Success Manager role at Kameleoon What we do at Kameleoon Kameleoon is the only optimization solution with web experimentation, personalization, and feature management capabilities in a single, unified platform. Designed to bring all teams together, Kameleoon supports both product and marketing‑led teams in increasing their experimentation velocity and leveraging their tech stacks. Over 1,000 medium and enterprise‑sized companies trust Kameleoon to enhance visitor engagement and drive growth. How we work at Kameleoon At Kameleoon, we have four core values that stem from our passion and heritage. These values inspire us and guide our professional decisions daily. Ambition: Set and meet challenges by giving your best. Innovation: Date to innovate and learn. Autonomy: Trust yourself and others to be free to act. Mutual help: Support your colleagues. Transparency: Commit to saying what is absolutely necessary. Your key responsibilities at Kameleoon Reporting to the CS Team Lead North America, you will mainly work on the following tasks: Client onboarding: Support Senior Customer Success Managers during client onboarding phases (kickoff meetings, training, implementation, A/B test setup). Provide operational and methodological assistance on the Kameleoon platform. Account management: Ensure long‑term customer success, retention, and upsell through regular touchpoints and quarterly business reviews (QBRs) to prove ROI and boost usage. Identify and engage multiple champions within each account to strengthen adoption and advocacy. Consulting: Share personalized recommendations and videos to help clients optimize their use of the platform and improve CRO practices. Assist in conducting UX and web analytics audits to uncover best practices and benchmark performance against competitors. Contribute to analysis and business recommendations aligned with client goals and challenges. Operational support: Provide hands‑on support to clients on platform usage and best practices (adoption, campaign setup, industry insights). Assist in setting up optimization campaigns (A/B tests, personalization), including brief preparation, project follow‑up, and result analysis. Cross‑functional collaboration: Participate in continuous improvement initiatives for internal processes and client training materials. Help structure and maintain support documentation and resources. Contribute to cross‑functional projects (pre‑sales support, client satisfaction programs, etc.). Your profile Some experience or strong interest in key account management, customer success, or enterprise client relations, ideally within a SaaS or technology environment. Ability to build and maintain client relationships, support account strategies, and contribute to achieving customer and business objectives. Motivated to learn and apply best practices in customer retention, satisfaction, and long‑term partnership building. Eager to develop trusted relationships with clients, identify opportunities for growth, and support revenue and success initiatives. Excellent communication skills (both written and verbal) in English; French is a plus. Thrives in fast‑paced, dynamic environments, adapting quickly to changing priorities. What we offer Generous paid time off, including annual leave, sick days, and a comprehensive maternity leave policy. Great coworking space in downtown Toronto. A dynamic team and a stimulating work environment that values collaboration and innovation. The opportunity to join a fast‑growing international company with teams across Germany, the UK, the USA, and Canada. Daily collaboration with our Sales, Product, R&D, and Marketing teams. Hybrid work model, combining the flexibility of remote work with in‑office connection. A vibrant company culture with regular social events and an annual International Team Event in Europe. Recruitment Process 15' Screening video call with the CS Team Lead North America. 1h case study with our CCO. Final Interview with Kameleoon CEO and our VP North America. Interested? Click “apply” Seniority level Entry level Employment type Full‑time Job function Other Industries Software Development #J-18808-Ljbffr