Lead Product Manager
3 days ago
Location: Toronto, ON
Duration: 5-month Contract
Work Type: Hybrid
Pay Range: C$75 - C$90/Hr
Purpose of Job
- Reporting to the Group Product Manager or Senior Director, Product Manager, and working alongside senior product managers, engineers, and product designers.
- The Product Manager is responsible for devising strategies and leading projects to optimize customer service via digital banking channels – specifically online banking and mobile banking.
- Assisting in the development of strategy and roadmaps for service functionality in all channels, including financial/experience justification, overall design, and customer experience.
- Assist in the delivery of new products and features in digital channels.
- Assist in the running of the digital channels day-to-day, ensuring their availability to customers.
- Maintaining industry and competitive awareness.
- Supporting the team in delivering a leading, seamless customer experience in the digital channels.
- Driving Digital Banking projects with internal groups and vendors.
- Managing various vendor relationships.
- Working with legal, compliance, fraud, etc., to ensure protection of the organization and customers.
- Collaborating with engineering and architecture teams to ensure integration with core banking platforms.
- Ensuring alignment with security and risk management policies for digital banking operations.
- 5+ years of Financial Institution experience leading online and/or mobile banking channels.
- Strong experience working with Temenos T24 Core Banking Platform and its integration into digital banking solutions.
- Educational background in Post-Secondary Degree in Commerce, Management, Economics, Finance, Engineering, Computer Science, etc.
- MBA or other graduate degree is a plus.
- Familiarity and expertise with consumer technology, both common and leading.
- Proven track record of delivering customer-facing service enhancements on a large scale.
- Familiarity with user experience & design principles, specifically for digital interactions.
- Strong attention to detail.
- Proven ability to initiate and execute projects.
- Good verbal and written communication skills.
- Project management experience.
- Understanding of secure banking technologies, authentication mechanisms, and regulatory requirements for digital banking solutions.
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